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He has experience in building and developing IT companies and teams in Finland and Sweden.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2BJvRc43WJn6CSYYojKONk","type":"Asset","createdAt":"2020-12-08T08:02:44.491Z","updatedAt":"2020-12-08T08:02:44.491Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Janne Järvinen, company profile image","description":"Janne Järvinen on blue background, company profile image, 1:1 ratio","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/2BJvRc43WJn6CSYYojKONk/62376634a5b488ebe1e233f0e5b781dd/Janne_Jarvinen_Profile_blue_cropped.jpg","details":{"size":80264,"image":{"width":400,"height":400}},"fileName":"Janne_Jarvinen_Profile_blue_cropped.jpg","contentType":"image/jpeg"}}}}}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"1v51W0BAJj2mmLnCvj2WDG","type":"Entry","createdAt":"2020-12-17T18:12:40.729Z","updatedAt":"2020-12-17T18:12:40.729Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"highlight"}},"locale":"en-US"},"fields":{"name":"Company highlight articles","title":"Read more","articles":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"EqlNCF2mTw1labIDX9BJV","type":"Entry","createdAt":"2020-12-08T08:03:26.336Z","updatedAt":"2021-01-29T15:39:28.106Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en","fi"],"title":"How to bring Finland's best workplace's culture to Sweden?","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5kebhJ2rP8hBhQ5fMUJwtb","type":"Asset","createdAt":"2020-12-08T07:50:32.499Z","updatedAt":"2020-12-08T07:50:32.499Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Two people at the office with laptops","description":"People, office, laptops","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/5kebhJ2rP8hBhQ5fMUJwtb/0d059b878ff68f68c8fb73e197f05975/blogi_how_to_culture.jpg","details":{"size":141785,"image":{"width":1600,"height":902}},"fileName":"blogi_how_to_culture.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For Nitor, company culture is everything. We have even won awards for it. After opening our business in Sweden in 2017, we are in a new situation: how to export our company culture to another country?","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The differences in Swedish and Finnish working cultures have long been a source of humor at least in Finnish organisations. In Finland, we claim that the Swedes spend their days in continuous discussion (“att diskutera”), consensus seeking and avoiding decision making and conflicts. The Swedes, on the other hand, have coined the expression “Management by Perkele” to describe more direct, plain-spoken and sometimes hierarchical Finnish working culture.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"So, how will we tackle the differences so that the Swedish Digital Engineers will find their place at Nitor?","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Reading code is easier than reading culture","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"For Nitor’s Digital Engineers, solving logical and technical challenges is bread and butter. We trust our talent and expertise so that we even promise a lifetime guarantee for our code. Still, we have been able to create a unique and flourishing culture, which is quite an achievement for a digital engineering company.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We build critical and highly complex systems for our clients and yet we have to admit that culture is always way more complex and complicated than any software or service we build. Understanding culture and all of its nuances is one of our passions as a company.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Building internal culture in Sweden began quite organically in 2017. The first team that moved from Finland to Sweden had known each other and worked together at Nitor for years. Now, we are starting to welcome more digital engineers to Nitor in Sweden and this is when our culture will be properly tested.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The first steps towards shared culture","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Homely Office","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In Sweden, we have our office in Slussen above the Fotografiska museum, overlooking the harbor and the old town. We decorated the office in the same style as the Helsinki office, with a replica of artist Erik Karlsson’s Goat painting.\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"DevDays for the win","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Like in Finland, in Sweden we spend 10 % of our work time in developing ourselves and our teams. It’s a great chance to improve our knowhow but also spend time together outside the customer hours. In addition to these DevDays, our Swedish crew spends time together for example arranging bowling and cooking evenings.\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Agile methods are universal","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our answer to the more humorous tension between ","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":"Management by Perkele","nodeType":"text"},{"data":{},"marks":[],"value":" and the Swedish need for “att diskutera” is, agile way of working. It gives maximum flexibility to the team to choose their way to work, make decisions, develop and ultimately succeed in a way that is sustainable for them and our customers.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our journey in Sweden is only beginning. As the Swedish team grows, each new person naturally brings their own unique skill-set and personality into the mix. We don’t think there is any need to force a particular culture, as long as the foundation for the company is solid.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"To conclude, no matter the location, Nitor focuses on creating great employee experience by providing top-class environment, continuous personal and team development, and agile way of working together.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Digital engineering company Nitor is Finland’s best work place 2019 for a second year in a row (","nodeType":"text"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"read more","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":"). This summer, we also reached the podium as one of the best workplaces in Europe (","nodeType":"text"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"wxppuvI1eHtlbDQggPmyc3","type":"Entry","createdAt":"2020-12-08T14:12:54.736Z","updatedAt":"2020-12-08T14:12:54.736Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Abba sets the mood while Nitor gets selected as one of the best places to work in Europe","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"DbeIeIBYgKJ99pR8YHjFz6","type":"Asset","createdAt":"2020-11-27T17:00:55.024Z","updatedAt":"2020-11-27T17:00:55.024Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor-GPTW-2019-5.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/DbeIeIBYgKJ99pR8YHjFz6/5999b06b206d320efdb89a49f9c3636c/Nitor-GPTW-2019-5.jpg","details":{"size":199878,"image":{"width":1152,"height":648}},"fileName":"Nitor-GPTW-2019-5.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Digital engineering company Nitor is one of the best places to work in Europe. The results of European-wide Great Place To Work study were released in an awards gala held in the home of Nobel banquet, Stockholm City Hall. Nitor took the third place in its category being also the most highly ranked Finnish company. This year, a record amount of Finnish companies participated in the study.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor received its award in an extravagant, Eurovision-like gala with an excellent liveband playing Swedish pop classics. The Digital Engineering company took part in the Great Place to Work’s study for the fifth time, and they were chosen as the best workplace in Finland for two years in a row between 2018-2019. The company founded in 2007 is dedicated to driving sustainable development further and has done well in the European level study as well – Nitor has been selected as one of the top workplaces in Europe each year it has participated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\"Taking good care of our employees has been our goal since founding the company. Our success comes from this principle and the circle of good it creates: our employees have the opportunity to evolve constantly, and our clients get the best possible service. It warms my heart to get selected as one of the best places to work in Europe, especially now when we are expanding our global business,\" says the company CEO Matti Vilmi.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6a9L62UehDS93CzbkuBgI7","type":"Asset","createdAt":"2020-11-27T16:57:16.671Z","updatedAt":"2020-11-27T16:57:16.671Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_2.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/6a9L62UehDS93CzbkuBgI7/9ccdaf3417bf444b2ea16e1cd3a1a77d/Nitor_GPTW_2019_2.JPG","details":{"size":306953,"image":{"width":1600,"height":1200}},"fileName":"Nitor_GPTW_2019_2.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor already operates in multiple countries taking their agile development training and culture to large companies across Europe. The company established an additional office in Sweden a year and a half ago and now grows its local footprint along with new customers.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"”There’s a demand for our services on both sides of the bay, but we are only willing to grow in terms of finding the best possible people to support that goal. We believe that the values of Nitor – unity, agility, efficiency, pragmatism, and passion – resonates among those who work in the field of digital services. The company culture or co-workers aren’t irrelevant to modern day digital engineers,” Vilmi says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"xs3gzeXdgyo6Ndcu2Av2z5","type":"Asset","createdAt":"2020-11-27T16:57:13.576Z","updatedAt":"2020-11-27T16:57:13.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_4.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/xs3gzeXdgyo6Ndcu2Av2z5/859814a0b488b61f98c99d26354dc69e/Nitor_GPTW_2019_4.JPG","details":{"size":239797,"image":{"width":1600,"height":1200}},"fileName":"Nitor_GPTW_2019_4.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Instead of hierarchies, Nitor’s company culture aims to support openness and a self-imposed way of working. Agile HR and People Operations is practiced as well as preached to clients through coaching and trainings. Nitor’s consultants help businesses to create and maintain an agile company culture that allows them to operate more efficiently in changing environments.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"There is no middle management at Nitor, but every Nitorian has their equal buddy, or Kamu as they call it in Finnish, a very own coach they can confide to about their personal goals or worries in private.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"th31tW2Zhd6M03wCR1SlE3","type":"Asset","createdAt":"2020-11-27T16:56:56.881Z","updatedAt":"2020-11-27T16:56:56.881Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_3.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/th31tW2Zhd6M03wCR1SlE3/c99dba3df6334af5ae734e35dded3b53/Nitor_GPTW_2019_3.JPG","details":{"size":1480888,"image":{"width":3024,"height":4032}},"fileName":"Nitor_GPTW_2019_3.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"In 2018 Nitor’s revenue grew 18.2% from the previous year reaching 25 million euros. Within the two past years, Nitor has expanded its services to artificial intelligence and enterprise architecture by acquiring ATK Helsinki and kickstarting a new business unit called Nitor Insight. The demand for service design, user experience, and the development of mobile services has continued to increase.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“We are passionate about our work and expertise, which is why we also want to offer the best possible framework and people to do the job,” Matti Vilmi says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"cuBmsmBPEr5omz6Y9f9PM2","type":"Asset","createdAt":"2020-11-27T16:55:26.441Z","updatedAt":"2020-11-27T16:55:26.441Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW.gif","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/cuBmsmBPEr5omz6Y9f9PM2/bc45a11a669392ecb37d85bd68e684b4/Nitor_GPTW.gif","details":{"size":1979152,"image":{"width":600,"height":600}},"fileName":"Nitor_GPTW.gif","contentType":"image/gif"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"More information about the Great Place to Work 2019 study ","nodeType":"text"},{"data":{"uri":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/"},"content":[{"data":{},"marks":[],"value":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/","nodeType":"text"}],"nodeType":"hyperlink"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"more information","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Matti Vilmi, Nitor","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nTel: +358 45 120 4747","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nE-mail: matti.vilmi@nitor.com","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"abba-sets-mood-while-nitor-gets-selected-one-best-places-work-europe","publishDate":"2019-06-06"}}},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"read more","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":").","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"authors":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6Iy0e0dmroDHpHn9AYcFAh","type":"Entry","createdAt":"2020-12-08T08:02:54.731Z","updatedAt":"2021-02-09T08:01:45.111Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"person"}},"locale":"en-US"},"fields":{"name":"Janne Järvinen","jobTitle":"People partner","email":"janne.jarvinen@nitor.com","phoneNumber":"+358 44 3465867","description":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"uri":"https://www.linkedin.com/in/janne-jarvinen/"},"content":[{"data":{},"marks":[],"value":"Janne Järvinen","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" is Nitor’s People operations specialist with a background in social sciences. He has experience in building and developing IT companies and teams in Finland and Sweden.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2BJvRc43WJn6CSYYojKONk","type":"Asset","createdAt":"2020-12-08T08:02:44.491Z","updatedAt":"2020-12-08T08:02:44.491Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Janne Järvinen, company profile image","description":"Janne Järvinen on blue background, company profile image, 1:1 ratio","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/2BJvRc43WJn6CSYYojKONk/62376634a5b488ebe1e233f0e5b781dd/Janne_Jarvinen_Profile_blue_cropped.jpg","details":{"size":80264,"image":{"width":400,"height":400}},"fileName":"Janne_Jarvinen_Profile_blue_cropped.jpg","contentType":"image/jpeg"}}}}}],"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}}],"slug":"how-bring-finlands-best-workplaces-culture-sweden","publishDate":"2019-06-24","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"BDMogFqtD98XYeudYye1b4","type":"Entry","createdAt":"2020-12-08T09:56:45.923Z","updatedAt":"2021-02-09T17:42:10.298Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Olli Auvinen is the new CEO of Nitor","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6RrbveWgf6GyVvEjYB8583","type":"Asset","createdAt":"2020-11-27T17:00:25.634Z","updatedAt":"2020-12-08T09:54:27.780Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"Olli Auvinen sitting","description":"Olli Auvinen, People, News","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/6RrbveWgf6GyVvEjYB8583/60cce6b850660f7f99b3a30e9c813deb/Olli-Auvinen-CEO.jpg","details":{"size":266520,"image":{"width":1920,"height":1080}},"fileName":"Olli-Auvinen-CEO.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The Digital Engineering company Nitor has a new leader as Olli Auvinen, the company's former Chief Operating Officer, and one of its founders started in a new role in March as the Chief Executive Officer. The former CEO Matti Vilmi will continue at Nitor as Senior Advisor concentrating on coaching the next generation of company leaders.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The Digital engineering company management is going through changes as ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Olli Auvinen","nodeType":"text"},{"data":{},"marks":[],"value":", one of the company founders and the Chairman of the Board takes over as the new CEO. Nitor has grown steadily over the past few years, and in 2019 the company's revenue was approximately 29 million euros. Nitor has excelled in surveys measuring both employee and customer satisfaction, and today it employs over 200 digital engineers in Finland and Sweden.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\"We are currently experiencing exceptional times that underline the importance of sustainable digital development. In 2020, Nitor is stronger and more diverse than ever. We are proud to have an important role in ensuring the continuity of digital services in our society,\" says Olli Auvinen.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Olli Auvinen is one of the founders of Nitor and has been part of the company's management since the beginning. Before starting as the CEO, he served as the Chief Operating Officer. Auvinen M.Sc (Computer Science), M.Sc. (Finance) has over 20 years of experience working in the software industry. Before co-founding Nitor, Auvinen was at software company First Hop working with several international telecommunications operators and at Finnair in different specialist positions.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Matti Vilmi","nodeType":"text"},{"data":{},"marks":[],"value":", the CEO of Nitor since its establishment in 2007, will continue in the company as Senior Advisor taking care of coaching the new generation of company leaders. Vilmi will also act as a deputy CEO during the COVID-19 pandemic.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\"I want to thank all our Digital Engineers for making Nitor a success in every aspect, and I wish all the best to Olli in his new endeavor. I am looking forward to developing the management and culture of Nitor in my new position,\" says Matti Vilmi.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Over the past few years, Helsinki and Stockholm based Nitor has broadened its offering. Today, in addition to software development, an increasing number of our customers employ our expertise in digital design and data analytics. In order to serve our customers even better, we have expanded our continuous services by launching a 24/7 DevOps service. There is also demand for online coaching and training services as the resilience of organizations is being tested during these unpredictable times.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“In times of change, leadership, company culture and business development benefit from resilient thinking. It helps us to ensure the best possible support for our customers and employees and to prepare for even the most unexpected changes. We will continue to create digital success stories together and build solutions that adapt to the needs of customers and to the developments in the market,” says Olli Auvinen.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"More information","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Olli Auvinen\nChief Executive Officer\ntel. +358 (0)40 509 6248","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Photo: Kimmo Metsäranta","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}}],"slug":"olli-auvinen-new-ceo-nitor","publishDate":"2020-04-07","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"Xo8Uf8R8O15uYJLax4Pre5","type":"Entry","createdAt":"2020-12-08T07:30:38.715Z","updatedAt":"2020-12-08T07:30:38.715Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Digital Engineering company Nitor is Finland’s Best Workplace","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"SX2ZEHXHKz0m02CebFx1r3","type":"Asset","createdAt":"2020-11-27T16:56:35.621Z","updatedAt":"2020-11-27T16:56:35.621Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"GPtW-Nitor-2018-official.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/SX2ZEHXHKz0m02CebFx1r3/5b8dcda33c052178faab5dc8cab7e667/GPtW-Nitor-2018-official.jpg","details":{"size":1558494,"image":{"width":1851,"height":1041}},"fileName":"GPtW-Nitor-2018-official.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Digital engineering company Nitor has been awarded as the best workplace in Finland in 2018. A total of 156 organizations with some 50,000 employees took part in the Great Place to Work study. Nitor, now participating for the fourth time, improved its ranking after achieving the second place last year. Last year, Nitor was fourth best workplace in Europe.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"It’s official now. Nitor is Finland’s Best Workplace in 2018! The Digital engineering company, founded in 2007, took part in the Great Place to Work organization’s study of Finland’s Best Workplaces for the fourth time. Each time, the software company, striving for sustainable digital development, has been ranked among the best workplaces in Finland and Europe.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“We are very proud of this recognition and our positive journey in the Finland’s Best Workplaces study. We are currently at the most interesting point of our ten-year history: our business has grown significantly, we have reached new markets, and we offer more versatile services than ever before. However, our financial development takes second place when it comes to the satisfaction of our employees. They are after all the ones who enable Nitor’s success”, says CEO Matti Vilmi from Nitor.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"In 2017, Nitor’s turnover grew by 49% year-over-year, reaching EUR 21.1 million. In the autumn of 2017, the company started its internationalization by setting up a country organization in Sweden and opening an office in Stockholm. Over the past year, Nitor has also expanded its services in the fields of data, AI and service design. Even though all the indicators continue to show growth, a culture of experimentation and personnel self-direction will remain at the core of the organization.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Nitor employs nearly 120 Digital Engineers, all finest professionals in their field. The versatile group includes coders, designers, and architects as well as Lean-Agile coaches. Instead of a hierarchy, Nitor aims at openness and equality, and there are no traditional managers in the company. Everyone working at Nitor has a peer or “Kamu” that they can obtain support from or discuss their personal goals or concerns with, always in full confidence. Culture is also being developed together: for example, everyone’s wishes were taken into account when designing Nitor’s new offices.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“We believe in participatory leadership: instead of a hierarchy, Nitor encourages open discussion and decision-making. We believe that the best decisions are made by distributing the decision-making to those who have the best experience and the will to participate”, Vilmi says.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Meaningful work develops competence and makes the company successful. As an example, DevDay, which is arranged bi-weekly, is a space for experimentation and learning new technologies or practices. Everyone at Nitor is also allowed to spend 10% of their working time on “quality time”, such as advancing their personal projects or studying.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Continuous improvement is a part of our culture. This is visible in everything we do. 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In essence, our code comes to life with the people who use it. But people are not machines; our needs change and evolve over time. Digital design takes this into account, while adjusting to adopt new technologies and innovations as they emerge. That's why we weave agility through the fabric of everything we do: to create solutions that adapt to change. \n\nWe believe the future is what you make it. So here we are, ready to help your business embrace agility and identify adaptive digital strategies that help you make the most of it. It's something we like to call sustainable digital development.\n","metaImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"42vSVq7pFLwsvQ8Zlluf56","type":"Asset","createdAt":"2020-12-18T00:04:15.163Z","updatedAt":"2020-12-18T00:04:15.163Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor meta 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News","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/5VVoWKEgC6Mp4RTxAs3l4/3be8fc62d47c70c0d4b32098f6784c82/Helsinki_1416349703.jpg","details":{"size":1390753,"image":{"width":2000,"height":1125}},"fileName":"Helsinki_1416349703.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The Accessibility Statement of the Act on the Provision of Digital Services, which binds public actors, entered into force in 2019. Superb accessibility is one of the key principles in the digital Service Map of the Helsinki metropolitan area. The project is developed in cooperation with the City of Helsinki, Nitor, and accessibility experts.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The world's most accessible Service Map","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"The Helsinki metropolitan area Service Map is an open-source online service developed and maintained by the City of Helsinki allowing residents and visitors to the Helsinki metropolitan area to find available services and their information, such as opening hours, contact information and accessibility information. The City of Helsinki has been developing the Service Map for more than 10 years. A revised, more accessible Service Map was published in January 2020.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Easier access to information for more than 15,000 service locations","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"The Service Map is most often used to search for locations and view their information. The Service Map includes information on more than 15,000 services, ranging from libraries and schools to gyms and sports. Due to their diversity, information must be presented as clearly as possible to all users, regardless of their sensory or cognitive impairments. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The City of Helsinki requires","nodeType":"text"},{"data":{"uri":"https://www.w3.org/TR/WCAG20/"},"content":[{"data":{},"marks":[],"value":" ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"WCAG 2.0","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" level AA for its services. Although map services are not covered by the Accessibility Statement, the information in the Service Map about the services locations can also be utilized without the map itself. The site also supports the use of tools such as a screen reader.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Photos: City of Helsinki, Shutterstock","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"sidePanelTitle":"Helsinki metropolitan area Service Map","sidePanelCustomer":"Helsingin 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The source code for the map can be found on GitHub and its further development is encouraged. Map data is retrieved from the OpenStreetMap and is copyrighted by the authors of OpenStreetMap. 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On the Service Map, you will find public offices in Espoo, Helsinki, Kauniainen and Vantaa, and their services, such as schools, kindergartens, health centers. In addition, the Service Map shows many other services, such as HSY's recycling points and Aalto University's services. 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The Service Map is designed and implemented with the principle of accessibility first. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Relevant accessibility information makes using services easier\n","nodeType":"text"},{"data":{},"marks":[],"value":"The user can select the accessibility settings that suit them from the Service Map, in which case the service providers can provide the user with relevant accessibility information. If, for example, the user selects “I use a rollator” as the accessibility setting, the retrieved location page will show instructions for moving with a rollator and, at the same time, warn of possible obstacles. 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Today, Siteimprove's Tero Pesonen acts as the Service Map's accessibility expert.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When designing digital services, every decision ultimately is reflected in the emphasis of the service being designed. For example, do you want to build the experience focused on the use of a screen reader, or is technical support for the screen reader in line with the","nodeType":"text"},{"data":{"uri":"https://www.w3.org/TR/WCAG21/"},"content":[{"data":{},"marks":[],"value":" ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"WCAG standard","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" enough? The Service Map is designed on the principle of accessibility first, which means that the user experience is as effortless as possible for its various user communities.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The City of Helsinki also cooperates with other municipal actors. 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With Polaris, the transparency and maintainability of the system status improved significantly while operating costs decreased. Nitor acted as Finnair's strategic partner in the design, realization, implementation, and management of the new system.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Significant savings with a modern system\n","nodeType":"text"},{"data":{},"marks":[],"value":"Polaris is Finnair's new operational flight information system that utilizes and shares flight data-related data within the organization and with external actors. Polaris will gradually replace the previous system that has been in use for years. 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In addition, Finnair's own development team was involved in the implementation phase to ensure smooth knowledge transfer.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Polaris connects flight information systems\n","nodeType":"text"},{"data":{},"marks":[],"value":"Polaris acts as a hub for various flight information systems. It collects information from several different systems and passes it on in a consistent format. In air traffic, there are numerous systems like these. For example, flight schedules and estimates and actualities related to their operation are information that is widely utilized in various services. Polaris collects information into a harmonized view, for example, when the airplane has landed on the runway and publishes the information through the interfaces for use by other applications.\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"The information provided by Polaris is utilized in numerous functions\n","nodeType":"text"},{"data":{},"marks":[],"value":"Polaris is widely used and it is utilized by all of the functions that require flight information at Finnair. In addition to internal systems, Polaris is utilized by Finnair's partners, such as airport operators. The data transmitted by Polaris is used in many of Finnair's own internal functions, such as operations, customer service, crew, catering, and cargo systems. 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I am proud that we succeeded in building such a comprehensive system for our customers to use in a relatively short period of time. 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In the new system, the transparency and maintainability of the status improved considerably, and Finnair was able to take responsibility for further development and maintenance. Polaris is built with a present-day mindset in the Amazon Web Services cloud utilizing Serverless and Managed Services. The infrastructure is maintained by AWS. Thanks to the solution, costs also decreased, as they are incurred mainly according to use.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Verifying the suitability of the architecture at the beginning\n","nodeType":"text"},{"data":{},"marks":[],"value":"In the implementation of the Proof of Concept phase, preliminary technology choices were made, and the suitability of the chosen architecture was ensured. 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The concept was validated, and the solution was modified based on the findings. Together, Finnair and Nitor decided that the old system and Polaris would initially run in parallel. As data-utilizing systems were transferred to Polaris one at a time, we learned more about the needs of the interconnected systems. ","marks":[],"data":{}}],"data":{}}]},"text2":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Implementation coordination included in the project ensured smooth implementation\n","nodeType":"text"},{"data":{},"marks":[],"value":"The implementation of the new system is a challenge in all large-scale migration projects. In connection with the implementation of Polaris, it was decided to build a harmonized interface for all of the systems using flight data. Creating a common domain model for the entire organization would reduce the system maintenance burden in the future. 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The digital engineering company’s cloud service expertise and long-term architectural consulting relationship made it possible to lead an extensive and critical system replacement project.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text2":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Project team consisted of people from both Nitor and Finnair\n","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"Polaris was implemented together with Finnair by Nitor's agile development team, which has had production and maintenance responsibility for the solution. In addition, Nitor provided the system with a comprehensive 24/7 support and maintenance service, alarm automation, and telephone emergency services. To ensure a smooth operation, Finnair's project team included a project manager, product owner, IT architect and developers. 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In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. 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In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. 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At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. 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There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. 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The system allows users in different organizations to apply for and authorize access to different materials. The solution is implemented in an agile way in Clojure and published as open source. Nitor has been CSC's framework contract supplier since 2017 and won the tender for the further development of the REMS system also for the years 2020–2022.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The IT Center for Science, or CSC, is a Finnish center of expertise in information technology owned by the Finnish state and higher education institutions. CSC provides internationally high-quality ICT expert services and is known, for example, for its computing services and ","nodeType":"text"},{"data":{"uri":"https://yle.fi/uutiset/3-10818421"},"content":[{"data":{},"marks":[],"value":"supercomputers","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Together with CSC, Nitor is renewing the center's REMS system utilized by, for example, Findata and THL Biobank.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"What is the REMS system used by researchers?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS or Resource Entitlement Management System has been implemented as part of the international ","nodeType":"text"},{"data":{"uri":"http://www.elixir-finland.org/elixir/"},"content":[{"data":{},"marks":[],"value":"ELIXIR","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" project, which brings together data and tools from the life and health sciences across Europe. The aim of the project is to create a research infrastructure that will make it easier for researchers to find and analyze data and share their knowledge, implementing best practices in the field. REMS provides researchers from different organizations access to data and materials, and the application process can be handled entirely within the service.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Built in the Clojure programming language, ","nodeType":"text"},{"data":{"uri":"https://github.com/CSCfi/rems/"},"content":[{"data":{},"marks":[],"value":"REMS is an open source product","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" with CSC and Nitor as the main implementers. From the beginning, two of Nitor’s experienced software architects, ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Markku Rontu","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Joel Kaasinen","nodeType":"text"},{"data":{},"marks":[],"value":", have been involved in the project. Clojure and open source mean a lot for both of them.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“I think it’s important for public systems to be open source. It's also great to get to show an example of an extensive system made with Clojure as well as to help others by developing open source components. Unlike many other modern languages, Clojure was originally built for heavy production use and is well suited for programming a system like this,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS includes an interface through which the license application circulates from the applicant to the owner of the material or their representative for approval. In addition, it provides an extensive interface that shares information on applications and licenses granted and acts as an integration point with other licensing or processing systems. REMS can be flexibly applied to meet the needs of the organization using it. The system is utilized, for example, by the data permit authority Findata and the biobank of the Finnish Institute for Health and Welfare (THL).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The solution implemented with an agile team adapts to the needs of different users","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Passionate Clojure experts from CSC and Nitor worked together to build a system that adapts to the needs of different user organizations. The suitability of the new system was validated with a proof-of-concept implementation, on top of which new features have been built piece by piece according to the needs of user organizations. REMS was first adopted by the ","nodeType":"text"},{"data":{"uri":"https://www.kielipankki.fi/"},"content":[{"data":{},"marks":[],"value":"Language Bank of Finland","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" where the system has been in production since 2018.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“New user organizations always bring new needs to the system, which can be a big challenge. Our project has gone through a few extensive rewrites, such as a significant simplification of the processing model. However, pure functional code, good coverage of automatic tests and the expressive power of the Clojure programming language have kept the code mass under control,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has been the supplier of the REMS system since 2017 and won the tender for the further development of the system also for the years 2020–2022. The remote work recommendation, which began in spring 2020, did not slow down the agile team.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“The success of a project is almost always the result of effective teamwork. For example, we've been working remotely with CSC developers since the beginning. Remote work is well suited for an open source project and our experience has, of course, facilitated the overall transition to the new normal. In addition, good product management is needed for the overall management and especially to adapt to new needs, and for this thanks go to the CSC product owners. Continuous learning is also essential; coincidentally, our technology selection was also inspired by the product owner who originally attended the Clojure programming course held by Joel!","nodeType":"text"},{"data":{},"marks":[],"value":",” says Markku.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5F8fHrCXlNSv6hSxYjD48V","type":"Entry","createdAt":"2020-06-29T11:43:04.392Z","updatedAt":"2020-06-29T11:43:04.392Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Technology","slug":"technology"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"rems-system-developed-it-center-science-and-nitor-helps-researchers-their-work","publishDate":"2020-08-20","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"42YMVYO76Jx4qNct4V86V1","type":"Entry","createdAt":"2020-11-27T17:30:46.555Z","updatedAt":"2020-12-09T08:54:30.831Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en","fi"],"title":"Providing Business Value with Data Science at Finnair: The Five-Step Model","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"VYijgbOjloAoQfD3OWxgL","type":"Asset","createdAt":"2020-11-27T15:39:00.761Z","updatedAt":"2020-11-27T16:26:38.909Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"FIN_Airbus_A330_high_Resolution_jpg_79.jpg","description":"Photo: Finnair, 3D Aviation / Ole Wind Andersen","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/VYijgbOjloAoQfD3OWxgL/db6912fc523018fbebccb72a8531f55d/FIN_Airbus_A330_high_Resolution_jpg_79.jpg","details":{"size":926226,"image":{"width":1985,"height":1197}},"fileName":"FIN Airbus A330 high Resolution jpg_79.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We had the opportunity of improving Finnair's Operational Analytics efforts with Data Science. In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. For instance, with Finnair, the iterative development led into leaving out some irrelevant features in the user interfaces of the applications while at the same time including other features that were initially not seen important. End users also spotted several exceptional cases that were not handled correctly by the initial models, which led to improving them further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Evolution into a “Production-Ready” Application","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the application was iterated on and validated through initial feedback, it started to be ready for wider adoption. By following good software design practices from the beginning, transitioning from the MVP into a production application was seamless. To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. Thus, we introduced some custom forms for collecting and storing feedback, which significantly improved the feedback loop.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. A Suite of Further Applications","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"At this point, we had a mathematical model of the core business. While still being iteratively developed, it was mature enough to yield more accurate insight than previous solutions. Having selected the initial problem carefully, we knew that the core model created opportunities for a suite of other tools and optimization processes to further improve the efficiency of business operations. Thus, together with Finnair, we planned several new MVPs that would build on this model. There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. In conclusion, the five-step data science process described in this blog post has proven to be a valuable guideline as Finnair’s operational analytics area continues to evolve.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"authors":[],"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2dQLj8osKori0q3pY8NTmn","type":"Entry","createdAt":"2020-10-28T20:52:06.201Z","updatedAt":"2021-01-17T10:28:58.223Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Analytics","slug":"Analytics"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}}],"slug":"providing-business-value-data-science-finnair-five-step-model","publishDate":"2020-11-23","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"AQGwiAE4IokbqbG6bzXjG","type":"Entry","createdAt":"2020-12-09T10:07:08.678Z","updatedAt":"2020-12-17T15:48:26.319Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Nitor develops the student information system Sisu","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"HpC6xwP5n3wleW5QrSqtP1","type":"Asset","createdAt":"2020-11-27T17:03:45.722Z","updatedAt":"2020-12-09T10:04:34.291Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"A picture of a brick wall","description":"Sisu","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/HpC6xwP5n3wleW5QrSqtP1/7dc2a6a8afde3f7daa30b3fef2a811d6/jaakko-kemppainen-EPG6z0iNG5M-unsplash.jpg","details":{"size":503341,"image":{"width":2000,"height":1125}},"fileName":"jaakko-kemppainen-EPG6z0iNG5M-unsplash.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Sisu is a student information system catering to the needs of the teachers, the students, and the personnel. Nitor is co-developing Sisu together with Funidata based on requirements gathered from different universities.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"“Our co-operation with Nitor has evolved and deepened throughout the years. The current maintenance project is a natural continuum of the great work we’ve done together”, says Funidata’s Account Manager ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Pekka Äikäs","nodeType":"text"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has worked in close collaboration with ","nodeType":"text"},{"data":{"uri":"https://funidata.fi/en"},"content":[{"data":{},"marks":[],"value":"Funidata","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" for five years with roles in design, software development, and testing of Sisu. Nitor continues the partnership with Funidata in maintaining and developing the system further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Sisu is a core system for teaching and studies, with faculties and students from major universities already using it. Nitor too, has experts familiar with Sisu from their time as students.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“It’s exciting to be involved in developing a system used by thousands of people every day,” says Nitor’s Software Architect ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Erkki Pulliainen","nodeType":"text"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Lifecycle thinking is a core principle in developing Sisu, achieved using the modern DevOps model. Continuous integration and delivery together with advanced runtime monitoring have been key focus areas from the start. Sisu is offered through a SaaS model, providing vast integration interfaces to enable data migrations and real-time data utilization. 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In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. 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To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. Thus, we introduced some custom forms for collecting and storing feedback, which significantly improved the feedback loop.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. A Suite of Further Applications","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"At this point, we had a mathematical model of the core business. While still being iteratively developed, it was mature enough to yield more accurate insight than previous solutions. Having selected the initial problem carefully, we knew that the core model created opportunities for a suite of other tools and optimization processes to further improve the efficiency of business operations. Thus, together with Finnair, we planned several new MVPs that would build on this model. There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. 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In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. For instance, with Finnair, the iterative development led into leaving out some irrelevant features in the user interfaces of the applications while at the same time including other features that were initially not seen important. End users also spotted several exceptional cases that were not handled correctly by the initial models, which led to improving them further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Evolution into a “Production-Ready” Application","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the application was iterated on and validated through initial feedback, it started to be ready for wider adoption. By following good software design practices from the beginning, transitioning from the MVP into a production application was seamless. To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. 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In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. For instance, with Finnair, the iterative development led into leaving out some irrelevant features in the user interfaces of the applications while at the same time including other features that were initially not seen important. End users also spotted several exceptional cases that were not handled correctly by the initial models, which led to improving them further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Evolution into a “Production-Ready” Application","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the application was iterated on and validated through initial feedback, it started to be ready for wider adoption. By following good software design practices from the beginning, transitioning from the MVP into a production application was seamless. To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. Thus, we introduced some custom forms for collecting and storing feedback, which significantly improved the feedback loop.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. A Suite of Further Applications","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"At this point, we had a mathematical model of the core business. While still being iteratively developed, it was mature enough to yield more accurate insight than previous solutions. Having selected the initial problem carefully, we knew that the core model created opportunities for a suite of other tools and optimization processes to further improve the efficiency of business operations. Thus, together with Finnair, we planned several new MVPs that would build on this model. There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. 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Combining cooperation and working remotely can be challenging, and if you are used to co-located work, remote work requires more from all parties involved at the beginning. But don’t worry, try new tools, keep practicing and you’ll learn!","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We are using online tools on a daily basis, both when working with clients as well as with each other. Working online can be more effective and fun compared to working alone. It might even get you results faster, too!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Below, you will find tips and tricks to how to make the most of online meetings such as online workshops and Big Room or PI Plannings.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Tips and tricks for successful online events\n","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Facilitating online events differs from facilitating face-to-face sessions. Online events need more structure and guidelines: for example, when to have your mic off and when you are allowed to speak. Please also note that working online usually takes more time than working face-to-face.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you are running an online session for a bigger group of people (more than seven people), reserve one person who is documenting all that is being agreed upon and one person who is driving (or facilitating) the session.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Preparation","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Online meetings require a lot more attention than physical ones because it’s harder to change the plans on the fly. Please consider at least the following points when making preparations.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Make sure you have a clear agenda with enough scheduled breaks. Share the agenda to the participants in advance – this will ensure effective facilitation and reduces the risk of disengagement and anxiety. You should also have all the materials needed with working links provided to participants beforehand.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"To minimize technical challenges, make sure that all the tools are working before you start. Have a plan B in mind: what to do if the online collaboration tool you planned to use stops working. If possible, use tools that participants are familiar with.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you plan to record an online meeting, ensure beforehand that it is both technically and legally viable.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"There are a lot of online collaboration tools available. To get started, here is what you need to look into:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Audio / video call system: for example Microsoft Teams, Skype for Business, Slack call, Google Hangouts, Zoom - you name it!","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Online communications/chat: Slack, Flowdock, Teams chat, Signal, Telegram,...","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Online whiteboard tools: Miro, Microsoft Whiteboard","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Workmanagement tools: JIRA, Trello etc.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Polling, voting: ","nodeType":"text"},{"data":{"uri":"https://www.mentimeter.com/"},"content":[{"data":{},"marks":[],"value":"Mentimeter","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", ","nodeType":"text"},{"data":{"uri":"https://kahoot.it/"},"content":[{"data":{},"marks":[],"value":"Kahoot","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", Slack polls","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"During a remote meeting","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Make sure that everyone connects to the online meeting room slightly before the actual meeting starts so that time is not wasted waiting for people to enter. In an online meeting, it is important also to start by presenting the agenda and stick to it. It is also important to inform participants about how to raise questions, show reactions, and so on.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ensure active participation by using online breakout rooms to organize smaller chats and then collect results together. When asking questions, start by saying the name of the person who is expected to answer. This makes it easier for people to respond and stay engaged. Polling is also an excellent way to activate participants. A good practice is to activate the participants every 7-10 minutes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Facilitators","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Have one person who will facilitate the meeting while another person is documenting every action point and decisions agreed upon. Also, in online meetings with a large number of participants, it can be effective to have two facilitators so that one can facilitate the meeting and the other can focus in making sure everyone is active and engaged.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the meeting","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Make sure that all participants are aware of where they can find the documents afterward and that any important drawings or material are saved.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We are happy to help you with virtual facilitation, just drop us an email at ","nodeType":"text"},{"data":{"uri":"mailto:sales@nitor.com"},"content":[{"data":{},"marks":[],"value":"sales@nitor.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and let’s set up a virtual meeting!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"This blog was written by Nitor Agile Team – in an online session using Google docs.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6ibUTJBrlcSrTM4JftTnPF","type":"Entry","createdAt":"2020-09-29T20:55:45.997Z","updatedAt":"2020-10-28T20:50:57.948Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Agile","slug":"agile"}}],"slug":"tips-and-tricks-online-collaboration","publishDate":"2020-03-16","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6uVA3z8f02EkoawkOiqro1","type":"Entry","createdAt":"2020-12-11T07:02:00.395Z","updatedAt":"2020-12-11T07:02:00.395Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Scaled agile pioneer Maarit Laanti nominated as SAFe Fellow","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"YPfpI7So8hb85lpUYrXqr5","type":"Asset","createdAt":"2020-11-27T16:55:46.247Z","updatedAt":"2020-12-11T06:59:39.066Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"Maarit Laanti on blue background pointing with a finger smiling","description":"people, maarit","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/YPfpI7So8hb85lpUYrXqr5/cef9ed9ba1ce3e6ee8c8ec6dbc431803/Laanti_Maarit_you_transform.png","details":{"size":866917,"image":{"width":1134,"height":641}},"fileName":"Laanti_Maarit_you_transform.png","contentType":"image/png"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maarit Laanti is the first Nordic SAFe Fellow. It is the most prestigious distinction that can be awarded to individuals who have exhibited the highest levels of thought leadership and transformational expertise for implementing the Scaled Agile Framework.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor’s Maarit Laanti has been nominated as SAFe Fellow. Only 20 people have received the distinction globally and Laanti is the first Nordic person to earn the honor. The esteemed nomination is given by Scaled Agile Inc., the American company behind Scaled Agile Framework or SAFe, the leading method of developing organizations to be more agile.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“I met Dr. Maarit Laanti while working at Nokia. In 2016 we had the opportunity to train over 140 executives at Nokia in emerging lean and agile practices. That training led to the creation of Leading SAFe. Maarit became an early and passionate supporter of SAFe as well as a thought leader on the subject of Agile Portfolio Management. Maarit has personally trained over 2,000 people in SAFe. She is a prolific writer, well respected by her peers, and has made many significant contributions to the SAFe community. We are thrilled to welcome her to the SAFe Fellow community,” says the creator of SAFe and Chief Methodologist of Scan Agile ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Dean Leffingwell.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Scaled Agile Inc. offers certified training through its global partner network. SAFe is the most practiced method of managing lean and agile development of services and products. Around 500,000 people in 110 countries have completed the SAFe training so far.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“There are SAFe users in every possible industry from cybersecurity to satellites, motors, and car manufacturing as well as more traditional sectors within software development such as IT, banking, and insurance companies. Organizations are willing to invest in SAFe to improve their productivity, turnaround, quality, and the motivation of their employees,” ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Maarit Laanti","nodeType":"text"},{"data":{},"marks":[],"value":" says.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Maarit’s merits include contribution to ","nodeType":"text"},{"data":{"uri":"https://www.scaledagileframework.com/original-whitepaper-lean-agile-financial-planning-with-safe/"},"content":[{"data":{},"marks":[],"value":"Lean-Agile budgeting to the SAFe 3.0 framework","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and the world’s first dissertation on the company-wide implementation of agile methodologies. Maarit has held countless talks and presentations and written insightful blogs on agile from fresh perspectives. You can soon see Maarit talk about the ","nodeType":"text"},{"data":{"uri":"https://europeansafesummit20iframe.azurewebsites.net/SessionDetail.aspx?id=658980"},"content":[{"data":{},"marks":[],"value":"new way of creating value stream analyses at European SAFe Summit","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", or meet her as track chair at ","nodeType":"text"},{"data":{"uri":"https://www.scan-agile.org/"},"content":[{"data":{},"marks":[],"value":"Scan Agile","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", or at ","nodeType":"text"},{"data":{"uri":"https://www.agilealliance.org/xp2020/"},"content":[{"data":{},"marks":[],"value":"XP conference","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" that are all held entirely online this year.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Maarit’s thoughts on implementing SAFe the right way can also be found on Em Cambell-Pretty’s book ”","nodeType":"text"},{"data":{"uri":"https://www.amazon.com/ART-Avoiding-Train-Wreck-Practical-ebook/dp/B07Y1DRR86"},"content":[{"data":{},"marks":[],"value":"The ART of Avoiding Train Wreck","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"” or on ","nodeType":"text"},{"data":{"uri":"https://www.researchgate.net/profile/Laanti_Maarit"},"content":[{"data":{},"marks":[],"value":"recent whitepapers","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“The Finnish language is especially close to my heart, and I’m thrilled that I was able to do my part in developing the Finnish SAFe terminology as well as localizing the framework. Finnish was the first and still the rarest language among other 11 ","nodeType":"text"},{"data":{"uri":"https://www.scaledagileframework.com/wp-content/uploads/2020/01/SAFe5Glossary-Finnish.pdf"},"content":[{"data":{},"marks":[],"value":"SAFe terminology translations","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":",” Maarit says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"This year Maarit was also nominated as one of the 100 women who have helped to promote the use of Lean and Agile methods by Lean in Agile for Women. 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The results of European-wide Great Place To Work study were released in an awards gala held in the home of Nobel banquet, Stockholm City Hall. Nitor took the third place in its category being also the most highly ranked Finnish company. This year, a record amount of Finnish companies participated in the study.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor received its award in an extravagant, Eurovision-like gala with an excellent liveband playing Swedish pop classics. The Digital Engineering company took part in the Great Place to Work’s study for the fifth time, and they were chosen as the best workplace in Finland for two years in a row between 2018-2019. The company founded in 2007 is dedicated to driving sustainable development further and has done well in the European level study as well – Nitor has been selected as one of the top workplaces in Europe each year it has participated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\"Taking good care of our employees has been our goal since founding the company. Our success comes from this principle and the circle of good it creates: our employees have the opportunity to evolve constantly, and our clients get the best possible service. It warms my heart to get selected as one of the best places to work in Europe, especially now when we are expanding our global business,\" says the company CEO Matti Vilmi.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6a9L62UehDS93CzbkuBgI7","type":"Asset","createdAt":"2020-11-27T16:57:16.671Z","updatedAt":"2020-11-27T16:57:16.671Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_2.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/6a9L62UehDS93CzbkuBgI7/9ccdaf3417bf444b2ea16e1cd3a1a77d/Nitor_GPTW_2019_2.JPG","details":{"size":306953,"image":{"width":1600,"height":1200}},"fileName":"Nitor_GPTW_2019_2.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor already operates in multiple countries taking their agile development training and culture to large companies across Europe. The company established an additional office in Sweden a year and a half ago and now grows its local footprint along with new customers.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"”There’s a demand for our services on both sides of the bay, but we are only willing to grow in terms of finding the best possible people to support that goal. We believe that the values of Nitor – unity, agility, efficiency, pragmatism, and passion – resonates among those who work in the field of digital services. The company culture or co-workers aren’t irrelevant to modern day digital engineers,” Vilmi says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"xs3gzeXdgyo6Ndcu2Av2z5","type":"Asset","createdAt":"2020-11-27T16:57:13.576Z","updatedAt":"2020-11-27T16:57:13.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_4.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/xs3gzeXdgyo6Ndcu2Av2z5/859814a0b488b61f98c99d26354dc69e/Nitor_GPTW_2019_4.JPG","details":{"size":239797,"image":{"width":1600,"height":1200}},"fileName":"Nitor_GPTW_2019_4.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Instead of hierarchies, Nitor’s company culture aims to support openness and a self-imposed way of working. Agile HR and People Operations is practiced as well as preached to clients through coaching and trainings. Nitor’s consultants help businesses to create and maintain an agile company culture that allows them to operate more efficiently in changing environments.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"There is no middle management at Nitor, but every Nitorian has their equal buddy, or Kamu as they call it in Finnish, a very own coach they can confide to about their personal goals or worries in private.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"th31tW2Zhd6M03wCR1SlE3","type":"Asset","createdAt":"2020-11-27T16:56:56.881Z","updatedAt":"2020-11-27T16:56:56.881Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_3.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/th31tW2Zhd6M03wCR1SlE3/c99dba3df6334af5ae734e35dded3b53/Nitor_GPTW_2019_3.JPG","details":{"size":1480888,"image":{"width":3024,"height":4032}},"fileName":"Nitor_GPTW_2019_3.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"In 2018 Nitor’s revenue grew 18.2% from the previous year reaching 25 million euros. Within the two past years, Nitor has expanded its services to artificial intelligence and enterprise architecture by acquiring ATK Helsinki and kickstarting a new business unit called Nitor Insight. The demand for service design, user experience, and the development of mobile services has continued to increase.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“We are passionate about our work and expertise, which is why we also want to offer the best possible framework and people to do the job,” Matti Vilmi says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"cuBmsmBPEr5omz6Y9f9PM2","type":"Asset","createdAt":"2020-11-27T16:55:26.441Z","updatedAt":"2020-11-27T16:55:26.441Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW.gif","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/cuBmsmBPEr5omz6Y9f9PM2/bc45a11a669392ecb37d85bd68e684b4/Nitor_GPTW.gif","details":{"size":1979152,"image":{"width":600,"height":600}},"fileName":"Nitor_GPTW.gif","contentType":"image/gif"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"More information about the Great Place to Work 2019 study ","nodeType":"text"},{"data":{"uri":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/"},"content":[{"data":{},"marks":[],"value":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/","nodeType":"text"}],"nodeType":"hyperlink"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"more information","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Matti Vilmi, Nitor","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nTel: +358 45 120 4747","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nE-mail: matti.vilmi@nitor.com","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"abba-sets-mood-while-nitor-gets-selected-one-best-places-work-europe","publishDate":"2019-06-06"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"rs4PR2njxb9LZrCbJ7KmN2","type":"Entry","createdAt":"2020-12-09T06:43:53.620Z","updatedAt":"2020-12-09T06:43:53.620Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en"],"title":"As Nitor goes home – we’ve called in our paw patrol!","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"3wAey7DdfSOZyxO2yzOEJ1","type":"Asset","createdAt":"2020-11-27T17:00:48.187Z","updatedAt":"2020-12-09T06:23:26.364Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"black and white cat lying on a colourful blanket","description":"people, remote work, cat","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/3wAey7DdfSOZyxO2yzOEJ1/487606e43668dcfe2d130ff83a200f86/blog_home_Mikko_Forsstrom_cat.jpg","details":{"size":546069,"image":{"width":1140,"height":641}},"fileName":"blog_home_Mikko_Forsstrom_cat.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Let's admit it: Us Nordic people are quite good at social distancing to begin with. But there is a big difference in choosing to stay away and actually having to keep away from people. So we decided to share some of our home office pictures and best tips of staying sane and productive while confined to our homes. 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Ready to roll!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"lfPnDmpDolsz1sOQPdNwg7","type":"Asset","createdAt":"2020-11-27T16:55:47.371Z","updatedAt":"2020-12-09T06:25:58.767Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"dog using computer at home","description":"dog, computer, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/lfPnDmpDolsz1sOQPdNwg7/f3c85ce3e05611aa068c667dab8f6d5d/blog_home_annika_madejska.jpg","details":{"size":444615,"image":{"width":1140,"height":855}},"fileName":"blog_home_annika_madejska.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Annika Madejska","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Let your furry helpers help! And remember to keep in touch with your colleagues. Do an online afternoon tea break! And remember that some colleagues might be worried as they belong to a risk group, even if you never noticed that they have health issues.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"tyLTGOmlfzcEKMX7zFZBf7","type":"Asset","createdAt":"2020-11-27T16:56:06.428Z","updatedAt":"2020-12-09T06:28:10.549Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"locale":"en-US"},"fields":{"title":"laptop open on lap at home with a spider footstool","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/tyLTGOmlfzcEKMX7zFZBf7/3b9f216572371bb1ebc94ef8907ad61a/blog_home_Joel_kaasinen.jpg","details":{"size":508507,"image":{"width":1140,"height":641}},"fileName":"blog_home_Joel_kaasinen.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joel Kaasinen","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Keep up your social skills by talking to the giant spider in your living room.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"Usrpr6N3vETjnsNRiVUUe5","type":"Asset","createdAt":"2020-11-27T16:55:27.367Z","updatedAt":"2020-12-09T06:29:03.312Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open in front of a wooden dresser","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/Usrpr6N3vETjnsNRiVUUe5/84acd6467ce1493b51f4cc8dce755bfc/blog_home_Annina_Kivikari._editJPG.JPG","details":{"size":495503,"image":{"width":641,"height":855}},"fileName":"blog_home_Annina_Kivikari._editJPG.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Annina Kivikari","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Plan your day with a task list – by checking off things from it you’ll get that sense of accomplishment.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"A8Y9ebRhdIVA81txQxND21","type":"Asset","createdAt":"2020-11-27T16:57:16.661Z","updatedAt":"2020-12-09T06:29:42.011Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open in front of a big computer screen","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/A8Y9ebRhdIVA81txQxND21/0fb71101d3b8c76161d2b161f424a3eb/blog_home_Ari_Koli_edit.jpg","details":{"size":177638,"image":{"width":641,"height":855}},"fileName":"blog_home_Ari_Koli_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ari Koli","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"My home dual screen setup with a Macbook Pro and an iMac. The red dongle is a Luna Display to have wireless display share. Keeps some cables out of your way.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"RkSgnclhmtztcJHahFqHg5","type":"Asset","createdAt":"2020-11-27T16:56:56.921Z","updatedAt":"2020-12-09T06:30:41.256Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open, a window in the background with a rainy day view of a house","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/RkSgnclhmtztcJHahFqHg5/46a2dbf2339978add672fc9a0ff52c02/blog_home_Joakim_Sandstrom_edit.jpg","details":{"size":519846,"image":{"width":641,"height":855}},"fileName":"blog_home_Joakim_Sandstrom_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joakim Sandström","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Remember to keep a sustainable pace also during remote work. 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Do not turn on the TV.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"ltwQIvQVyd292GK0bOPfG","type":"Asset","createdAt":"2020-11-27T17:00:51.408Z","updatedAt":"2020-12-09T06:38:14.003Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"smatphone screen with Spotify open playing Don Johnson Bigband","description":"smartphone, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/ltwQIvQVyd292GK0bOPfG/fc735bcf08ff23397133127b0b3f93cc/blog_home_Ville_Salo_edit.jpg","details":{"size":259646,"image":{"width":641,"height":1424}},"fileName":"blog_home_Ville_Salo_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ville Saalo","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Listen to some good music.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"pTLhNSPYRDZ5a4W8mBiyy2","type":"Asset","createdAt":"2020-11-27T17:02:23.968Z","updatedAt":"2020-12-09T06:43:49.066Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":4,"locale":"en-US"},"fields":{"title":"open laptop, teamug, books and headphones on a white antique table, two colourful paintings on the blue wall behind","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/pTLhNSPYRDZ5a4W8mBiyy2/c936c6f5def5720d317a1246d77b0df8/blog_home_Heidi_Holm_edit.jpg","details":{"size":512795,"image":{"width":641,"height":855}},"fileName":"blog_home_Heidi_Holm_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Heidi Holm","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you have to keep your kids at home – keep them fed and don’t expect the day to be a normal one. 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Personally, I use the Doggodoro Technique.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Stay safe out there!","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"We at Nitor would also like to extend our gratitude to all those that can’t work from home. To All those that are fighting this pandemic in the front lines, who keep us with food and electricity and keep the world as we know it turning – you have our gratitude.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Thank you!","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}}],"slug":"nitor-goes-home-weve-called-our-paw-patrol","publishDate":"2020-03-17","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"qeHfe3f2QV5RbVSdUKRUO","type":"Entry","createdAt":"2020-12-08T08:42:42.512Z","updatedAt":"2020-12-08T08:42:42.512Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en"],"title":"Agility makes organizations happier – Nitor’s new agile coach advocates sustainable code and living","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"Zbx05dE3gjGK69OTiKUvC","type":"Asset","createdAt":"2020-11-27T16:55:27.359Z","updatedAt":"2020-11-27T16:55:27.359Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"blog-andreas2.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/Zbx05dE3gjGK69OTiKUvC/063726c8d048f26c8094684d8308263f/blog-andreas2.jpg","details":{"size":459087,"image":{"width":1140,"height":641}},"fileName":"blog-andreas2.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Andreas Tjernsten has for the last 10 years concentrated on making organizations function better and be happier. When he got the chance to work for Nitor, he adapted this principle into his own working life.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"nodeType":"document","data":{},"content":[{"nodeType":"heading-5","content":[{"nodeType":"text","value":"Hi Andreas, great to have you with us! What made you want to become a Nitorean?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Thank you, great to be here! During the last decade, I’ve tried to make organizations happier and better functioning. First it was sort of “undercover” work when I was nominally working as a project manager, but for the last few years I drifted more and more towards real agile coaching. And if you want to be a believable agile coach today, Nitor is the place to be.”","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Nitor is a forerunner in agile, and the whole company is based on agile principles. That’s what makes it so interesting. There are other companies that are slowly catching up, but it can take them several years to reach the point where Nitor is now.”","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"How did it feel to come to work in a Finnish company?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“I’m myself from Northern Sweden and I think our mentality is very close to that of the Finns. For me, it’s been extremely easy to fit in with the company. I still haven’t learnt to speak Finnish, though”.","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"Based on your first days at Nitor, what have been your first impressions? Has the company lived up to your expectations?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Absolutely! The level on transparency at Nitor is really high, and people are genuinely helpful. It’s a great opportunity to work alongside the best agile coaches to build a better world. I truly appreciate the chance to learn and grow with my peers.”","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“I also loved to be able to come to work for a smaller organization. There are much better opportunities to make an impact here.”","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"What is, in your opinion, the main objective of agile coaching?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“In a nutshell, it’s basically getting people to work together for a common goal. Without cooperation, a company cannot move forward. It’s especially important to get the business and IT people understand each other better. The coach needs to build trust between the people and get them cooperate. This is something I like doing a lot and believe I’m also quite good at it”.","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"What do you do in your spare time, when you want to take a break from coaching?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Well, I like to run and do mountain biking, but my real leisure time passion is building houses. For example, I’ve constructed my own house with advanced solutions for low energy consumption. It’s important that we strive for low environmental impact. This is especially true in the north where houses need heating. For example, my house uses passive heating and cooling. Actually, sustainability is also one thing I really like at Nitor, as we advocate sustainable digital development both in code as well as in the way we work.”","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6ibUTJBrlcSrTM4JftTnPF","type":"Entry","createdAt":"2020-09-29T20:55:45.997Z","updatedAt":"2020-10-28T20:50:57.948Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Agile","slug":"agile"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}}],"slug":"agility-makes-organizations-happier-nitors-new-agile-coach-advocates-sustainable-code-and-living","publishDate":"2019-11-08","showRelatedArticles":true}}]}}],"metaDescription":"We will soon call you a digital engineer as well.\nWe are versatile builders of future business: digital engineers. Are you one of us? Join us to create sustainable digital development.","metaImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"334UHUWq7GgES9xxitGR7f","type":"Asset","createdAt":"2020-12-03T11:34:17.279Z","updatedAt":"2020-12-03T11:34:17.279Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"People learning with LEGOs","description":"LEGO Serious play, workshop, training","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/334UHUWq7GgES9xxitGR7f/c4515754b0943930d3a02221fede5941/lego-serious-play-001.jpg","details":{"size":546749,"image":{"width":3117,"height":1753}},"fileName":"lego-serious-play-001.jpg","contentType":"image/jpeg"}}}}}}},"alignment":"right"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6B5HhAzLW2qAyv2dVZY8xz","type":"Entry","createdAt":"2020-09-29T11:23:51.351Z","updatedAt":"2020-12-17T21:02:57.665Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":16,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"highlight"}},"locale":"en-US"},"fields":{"name":"Frontpage Latest news","title":"Latest news","articles":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"aYkx2VU0d89tOYGYTrnsw5","type":"Entry","createdAt":"2020-12-08T08:28:19.811Z","updatedAt":"2020-12-17T15:47:55.405Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"The REMS system developed by the IT Center for Science and Nitor helps researchers in their work","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"EIZBxCKwggbw7L4guOPQ36","type":"Asset","createdAt":"2020-11-27T16:54:46.481Z","updatedAt":"2020-11-27T16:54:46.481Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"CSC-main.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/EIZBxCKwggbw7L4guOPQ36/57ef532d146c9d287e4b011e3f2ba729/CSC-main.jpg","details":{"size":380703,"image":{"width":2304,"height":1296}},"fileName":"CSC-main.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Together with the IT Center for Science (CSC), Nitor is developing the REMS system for managing scientific data. The system allows users in different organizations to apply for and authorize access to different materials. The solution is implemented in an agile way in Clojure and published as open source. Nitor has been CSC's framework contract supplier since 2017 and won the tender for the further development of the REMS system also for the years 2020–2022.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The IT Center for Science, or CSC, is a Finnish center of expertise in information technology owned by the Finnish state and higher education institutions. CSC provides internationally high-quality ICT expert services and is known, for example, for its computing services and ","nodeType":"text"},{"data":{"uri":"https://yle.fi/uutiset/3-10818421"},"content":[{"data":{},"marks":[],"value":"supercomputers","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Together with CSC, Nitor is renewing the center's REMS system utilized by, for example, Findata and THL Biobank.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"What is the REMS system used by researchers?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS or Resource Entitlement Management System has been implemented as part of the international ","nodeType":"text"},{"data":{"uri":"http://www.elixir-finland.org/elixir/"},"content":[{"data":{},"marks":[],"value":"ELIXIR","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" project, which brings together data and tools from the life and health sciences across Europe. The aim of the project is to create a research infrastructure that will make it easier for researchers to find and analyze data and share their knowledge, implementing best practices in the field. REMS provides researchers from different organizations access to data and materials, and the application process can be handled entirely within the service.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Built in the Clojure programming language, ","nodeType":"text"},{"data":{"uri":"https://github.com/CSCfi/rems/"},"content":[{"data":{},"marks":[],"value":"REMS is an open source product","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" with CSC and Nitor as the main implementers. From the beginning, two of Nitor’s experienced software architects, ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Markku Rontu","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Joel Kaasinen","nodeType":"text"},{"data":{},"marks":[],"value":", have been involved in the project. Clojure and open source mean a lot for both of them.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“I think it’s important for public systems to be open source. It's also great to get to show an example of an extensive system made with Clojure as well as to help others by developing open source components. Unlike many other modern languages, Clojure was originally built for heavy production use and is well suited for programming a system like this,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS includes an interface through which the license application circulates from the applicant to the owner of the material or their representative for approval. In addition, it provides an extensive interface that shares information on applications and licenses granted and acts as an integration point with other licensing or processing systems. REMS can be flexibly applied to meet the needs of the organization using it. The system is utilized, for example, by the data permit authority Findata and the biobank of the Finnish Institute for Health and Welfare (THL).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The solution implemented with an agile team adapts to the needs of different users","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Passionate Clojure experts from CSC and Nitor worked together to build a system that adapts to the needs of different user organizations. The suitability of the new system was validated with a proof-of-concept implementation, on top of which new features have been built piece by piece according to the needs of user organizations. REMS was first adopted by the ","nodeType":"text"},{"data":{"uri":"https://www.kielipankki.fi/"},"content":[{"data":{},"marks":[],"value":"Language Bank of Finland","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" where the system has been in production since 2018.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“New user organizations always bring new needs to the system, which can be a big challenge. Our project has gone through a few extensive rewrites, such as a significant simplification of the processing model. However, pure functional code, good coverage of automatic tests and the expressive power of the Clojure programming language have kept the code mass under control,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has been the supplier of the REMS system since 2017 and won the tender for the further development of the system also for the years 2020–2022. The remote work recommendation, which began in spring 2020, did not slow down the agile team.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“The success of a project is almost always the result of effective teamwork. For example, we've been working remotely with CSC developers since the beginning. Remote work is well suited for an open source project and our experience has, of course, facilitated the overall transition to the new normal. In addition, good product management is needed for the overall management and especially to adapt to new needs, and for this thanks go to the CSC product owners. Continuous learning is also essential; coincidentally, our technology selection was also inspired by the product owner who originally attended the Clojure programming course held by Joel!","nodeType":"text"},{"data":{},"marks":[],"value":",” says Markku.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5F8fHrCXlNSv6hSxYjD48V","type":"Entry","createdAt":"2020-06-29T11:43:04.392Z","updatedAt":"2020-06-29T11:43:04.392Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Technology","slug":"technology"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"rems-system-developed-it-center-science-and-nitor-helps-researchers-their-work","publishDate":"2020-08-20","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"y94g8sgbM5Yv7AcdoqJ8A2","type":"Entry","createdAt":"2020-12-09T10:16:43.351Z","updatedAt":"2021-02-09T17:37:37.312Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"​Nitor revenue grew 15 % in 2019","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"k1YxvI4r91MUiYAjK9aUS1","type":"Asset","createdAt":"2020-11-27T16:56:05.121Z","updatedAt":"2020-12-09T10:14:25.061Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"Sail with a Nitor logo on it","description":"Nitor, News","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/k1YxvI4r91MUiYAjK9aUS1/2b0dff8af786b0edd31fc1b9b6395ce1/Nitor-sail.jpg","details":{"size":463271,"image":{"width":1440,"height":810}},"fileName":"Nitor-sail.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The Helsinki and Stockholm based software company Nitor’s revenue increased by 15 % in 2019 to approximately 29 million euros. The operating income of 2019 grew to 5,4 million euros (+22 %). The Covid-19 pandemic has affected several industries, but the exceptional times have also raised the demand for digital services. Nitor’s revenue has continued to grow by 20 % during January–April 2020.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The digital engineering company Nitor continues its organic growth with a 15 % increase to its revenue in 2019, reaching close to 29 million euros. Operating income increased by 22 % to 5,4 million euros compared to the previous year.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor, the company known for its high customer and employee satisfaction, has grown its revenue each year, and its compound annual growth rate (CAGR) has been around 30 % during the past four years. The company is debt-free and has held the highest AAA credit rating for 12 years in a row.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The decidedly low-hierarchy company renewed its leadership during the winter of 2020 when one of its founders and the COO ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Olli Auvinen","nodeType":"text"},{"data":{},"marks":[],"value":" took the reins as the CEO. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Matti Vilmi","nodeType":"text"},{"data":{},"marks":[],"value":", the previous CEO since the founding of the company in 2007, will continue as a Senior Advisor, taking charge of coaching the next generation of Nitor’s leadership.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“We had a successful year in 2019, and our clientele and financial position continued to strengthen. This year looks promising as well, despite the exceptional circumstances. There is a demand for sustainable digital development, now more than ever, as digitalization is accelerating at an increasing pace. Our revenue has continued to grow by 20 % during 2020,” Olli Auvinen says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has expanded its offering during recent years. Along with developing and designing digital services, the demand for data driven operations and analytics, and Lean-Agile transformation consulting services has increased among its clientele. Nitor has responded to customer demand by constantly developing its services and for example, launching a 24-hour DevOps service.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The company develops its operating models on a broader scale too. Nitor was selected as Europe’s third best place to work in 2019, and it now employs more than 200 digital engineers in Finland and Sweden. Nitor’s company culture, which emphasizes transparency and continuous learning, has helped in transitioning to remote working conditions. For example, Nitor has moved its trainings to online environments and arranged webinars in themes such as crisis resilience.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“There’s no way to predict the future, but we can affect the outcome. Even though the Covid-19 pandemic has caused uncertainty, we will continue to act as a trusted and financially stable partner to our clients. We have signed multiple new partnerships this spring and we will continue recruiting new talent along with upcoming projects. Our goal is to keep on working closely with our clients and continue offering the great service we are known for,” Auvinen says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"More information:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Olli Auvinen, CEO, Nitor\nTel. +358 (0)40 509 6248\nOlli. auvinen@nitor.com","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}}],"slug":"nitor-revenue-grew-15-2019","publishDate":"2020-06-11","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"SGmnzDdqpT3vBemMzovyF5","type":"Entry","createdAt":"2020-12-08T08:08:04.628Z","updatedAt":"2021-02-09T17:35:48.354Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en","en"],"title":"Agile is ability to react to changing facts: Take part in the Nordic Agile Survey","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"fx1gWQ29BF5qYxXoBd6xe7","type":"Asset","createdAt":"2020-11-27T16:55:51.160Z","updatedAt":"2020-11-27T16:55:51.160Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"nordic_agile_survey.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/fx1gWQ29BF5qYxXoBd6xe7/59f3c8e898e49dbba7ba60ae86d52756/nordic_agile_survey.jpg","details":{"size":201572,"image":{"width":1139,"height":641}},"fileName":"nordic_agile_survey.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor will be conducting a new Nordic Agile Survey together with the University of Helsinki and Karlstad University.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The test hypothesis of our next Nordic Agile Survey is that agile organizations have made the necessary changes needed in adjusting to global pandemic faster than their rivals. 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The system allows users in different organizations to apply for and authorize access to different materials. The solution is implemented in an agile way in Clojure and published as open source. Nitor has been CSC's framework contract supplier since 2017 and won the tender for the further development of the REMS system also for the years 2020–2022.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The IT Center for Science, or CSC, is a Finnish center of expertise in information technology owned by the Finnish state and higher education institutions. CSC provides internationally high-quality ICT expert services and is known, for example, for its computing services and ","nodeType":"text"},{"data":{"uri":"https://yle.fi/uutiset/3-10818421"},"content":[{"data":{},"marks":[],"value":"supercomputers","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Together with CSC, Nitor is renewing the center's REMS system utilized by, for example, Findata and THL Biobank.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"What is the REMS system used by researchers?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS or Resource Entitlement Management System has been implemented as part of the international ","nodeType":"text"},{"data":{"uri":"http://www.elixir-finland.org/elixir/"},"content":[{"data":{},"marks":[],"value":"ELIXIR","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" project, which brings together data and tools from the life and health sciences across Europe. The aim of the project is to create a research infrastructure that will make it easier for researchers to find and analyze data and share their knowledge, implementing best practices in the field. REMS provides researchers from different organizations access to data and materials, and the application process can be handled entirely within the service.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Built in the Clojure programming language, ","nodeType":"text"},{"data":{"uri":"https://github.com/CSCfi/rems/"},"content":[{"data":{},"marks":[],"value":"REMS is an open source product","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" with CSC and Nitor as the main implementers. From the beginning, two of Nitor’s experienced software architects, ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Markku Rontu","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Joel Kaasinen","nodeType":"text"},{"data":{},"marks":[],"value":", have been involved in the project. Clojure and open source mean a lot for both of them.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“I think it’s important for public systems to be open source. It's also great to get to show an example of an extensive system made with Clojure as well as to help others by developing open source components. Unlike many other modern languages, Clojure was originally built for heavy production use and is well suited for programming a system like this,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS includes an interface through which the license application circulates from the applicant to the owner of the material or their representative for approval. In addition, it provides an extensive interface that shares information on applications and licenses granted and acts as an integration point with other licensing or processing systems. REMS can be flexibly applied to meet the needs of the organization using it. The system is utilized, for example, by the data permit authority Findata and the biobank of the Finnish Institute for Health and Welfare (THL).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The solution implemented with an agile team adapts to the needs of different users","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Passionate Clojure experts from CSC and Nitor worked together to build a system that adapts to the needs of different user organizations. The suitability of the new system was validated with a proof-of-concept implementation, on top of which new features have been built piece by piece according to the needs of user organizations. REMS was first adopted by the ","nodeType":"text"},{"data":{"uri":"https://www.kielipankki.fi/"},"content":[{"data":{},"marks":[],"value":"Language Bank of Finland","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" where the system has been in production since 2018.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“New user organizations always bring new needs to the system, which can be a big challenge. Our project has gone through a few extensive rewrites, such as a significant simplification of the processing model. However, pure functional code, good coverage of automatic tests and the expressive power of the Clojure programming language have kept the code mass under control,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has been the supplier of the REMS system since 2017 and won the tender for the further development of the system also for the years 2020–2022. The remote work recommendation, which began in spring 2020, did not slow down the agile team.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“The success of a project is almost always the result of effective teamwork. For example, we've been working remotely with CSC developers since the beginning. Remote work is well suited for an open source project and our experience has, of course, facilitated the overall transition to the new normal. In addition, good product management is needed for the overall management and especially to adapt to new needs, and for this thanks go to the CSC product owners. Continuous learning is also essential; coincidentally, our technology selection was also inspired by the product owner who originally attended the Clojure programming course held by Joel!","nodeType":"text"},{"data":{},"marks":[],"value":",” says Markku.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5F8fHrCXlNSv6hSxYjD48V","type":"Entry","createdAt":"2020-06-29T11:43:04.392Z","updatedAt":"2020-06-29T11:43:04.392Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Technology","slug":"technology"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"rems-system-developed-it-center-science-and-nitor-helps-researchers-their-work","publishDate":"2020-08-20","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"42YMVYO76Jx4qNct4V86V1","type":"Entry","createdAt":"2020-11-27T17:30:46.555Z","updatedAt":"2020-12-09T08:54:30.831Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en","fi"],"title":"Providing Business Value with Data Science at Finnair: The Five-Step Model","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"VYijgbOjloAoQfD3OWxgL","type":"Asset","createdAt":"2020-11-27T15:39:00.761Z","updatedAt":"2020-11-27T16:26:38.909Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"FIN_Airbus_A330_high_Resolution_jpg_79.jpg","description":"Photo: Finnair, 3D Aviation / Ole Wind Andersen","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/VYijgbOjloAoQfD3OWxgL/db6912fc523018fbebccb72a8531f55d/FIN_Airbus_A330_high_Resolution_jpg_79.jpg","details":{"size":926226,"image":{"width":1985,"height":1197}},"fileName":"FIN Airbus A330 high Resolution jpg_79.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We had the opportunity of improving Finnair's Operational Analytics efforts with Data Science. In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. For instance, with Finnair, the iterative development led into leaving out some irrelevant features in the user interfaces of the applications while at the same time including other features that were initially not seen important. End users also spotted several exceptional cases that were not handled correctly by the initial models, which led to improving them further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Evolution into a “Production-Ready” Application","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the application was iterated on and validated through initial feedback, it started to be ready for wider adoption. By following good software design practices from the beginning, transitioning from the MVP into a production application was seamless. To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. Thus, we introduced some custom forms for collecting and storing feedback, which significantly improved the feedback loop.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. A Suite of Further Applications","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"At this point, we had a mathematical model of the core business. While still being iteratively developed, it was mature enough to yield more accurate insight than previous solutions. Having selected the initial problem carefully, we knew that the core model created opportunities for a suite of other tools and optimization processes to further improve the efficiency of business operations. Thus, together with Finnair, we planned several new MVPs that would build on this model. There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. In conclusion, the five-step data science process described in this blog post has proven to be a valuable guideline as Finnair’s operational analytics area continues to evolve.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"authors":[],"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2dQLj8osKori0q3pY8NTmn","type":"Entry","createdAt":"2020-10-28T20:52:06.201Z","updatedAt":"2021-01-17T10:28:58.223Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Analytics","slug":"Analytics"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}}],"slug":"providing-business-value-data-science-finnair-five-step-model","publishDate":"2020-11-23","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"AQGwiAE4IokbqbG6bzXjG","type":"Entry","createdAt":"2020-12-09T10:07:08.678Z","updatedAt":"2020-12-17T15:48:26.319Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Nitor develops the student information system Sisu","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"HpC6xwP5n3wleW5QrSqtP1","type":"Asset","createdAt":"2020-11-27T17:03:45.722Z","updatedAt":"2020-12-09T10:04:34.291Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"A picture of a brick wall","description":"Sisu","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/HpC6xwP5n3wleW5QrSqtP1/7dc2a6a8afde3f7daa30b3fef2a811d6/jaakko-kemppainen-EPG6z0iNG5M-unsplash.jpg","details":{"size":503341,"image":{"width":2000,"height":1125}},"fileName":"jaakko-kemppainen-EPG6z0iNG5M-unsplash.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Sisu is a student information system catering to the needs of the teachers, the students, and the personnel. Nitor is co-developing Sisu together with Funidata based on requirements gathered from different universities.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"“Our co-operation with Nitor has evolved and deepened throughout the years. The current maintenance project is a natural continuum of the great work we’ve done together”, says Funidata’s Account Manager ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Pekka Äikäs","nodeType":"text"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has worked in close collaboration with ","nodeType":"text"},{"data":{"uri":"https://funidata.fi/en"},"content":[{"data":{},"marks":[],"value":"Funidata","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" for five years with roles in design, software development, and testing of Sisu. Nitor continues the partnership with Funidata in maintaining and developing the system further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Sisu is a core system for teaching and studies, with faculties and students from major universities already using it. Nitor too, has experts familiar with Sisu from their time as students.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“It’s exciting to be involved in developing a system used by thousands of people every day,” says Nitor’s Software Architect ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Erkki Pulliainen","nodeType":"text"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Lifecycle thinking is a core principle in developing Sisu, achieved using the modern DevOps model. Continuous integration and delivery together with advanced runtime monitoring have been key focus areas from the start. Sisu is offered through a SaaS model, providing vast integration interfaces to enable data migrations and real-time data utilization. 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In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. 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To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. Thus, we introduced some custom forms for collecting and storing feedback, which significantly improved the feedback loop.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. A Suite of Further Applications","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"At this point, we had a mathematical model of the core business. While still being iteratively developed, it was mature enough to yield more accurate insight than previous solutions. Having selected the initial problem carefully, we knew that the core model created opportunities for a suite of other tools and optimization processes to further improve the efficiency of business operations. Thus, together with Finnair, we planned several new MVPs that would build on this model. There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. 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In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. For instance, with Finnair, the iterative development led into leaving out some irrelevant features in the user interfaces of the applications while at the same time including other features that were initially not seen important. End users also spotted several exceptional cases that were not handled correctly by the initial models, which led to improving them further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Evolution into a “Production-Ready” Application","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the application was iterated on and validated through initial feedback, it started to be ready for wider adoption. By following good software design practices from the beginning, transitioning from the MVP into a production application was seamless. To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. 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Combining cooperation and working remotely can be challenging, and if you are used to co-located work, remote work requires more from all parties involved at the beginning. But don’t worry, try new tools, keep practicing and you’ll learn!","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We are using online tools on a daily basis, both when working with clients as well as with each other. Working online can be more effective and fun compared to working alone. 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Please also note that working online usually takes more time than working face-to-face.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you are running an online session for a bigger group of people (more than seven people), reserve one person who is documenting all that is being agreed upon and one person who is driving (or facilitating) the session.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Preparation","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Online meetings require a lot more attention than physical ones because it’s harder to change the plans on the fly. Please consider at least the following points when making preparations.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Make sure you have a clear agenda with enough scheduled breaks. Share the agenda to the participants in advance – this will ensure effective facilitation and reduces the risk of disengagement and anxiety. You should also have all the materials needed with working links provided to participants beforehand.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"To minimize technical challenges, make sure that all the tools are working before you start. Have a plan B in mind: what to do if the online collaboration tool you planned to use stops working. If possible, use tools that participants are familiar with.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you plan to record an online meeting, ensure beforehand that it is both technically and legally viable.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"There are a lot of online collaboration tools available. To get started, here is what you need to look into:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Audio / video call system: for example Microsoft Teams, Skype for Business, Slack call, Google Hangouts, Zoom - you name it!","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Online communications/chat: Slack, Flowdock, Teams chat, Signal, Telegram,...","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Online whiteboard tools: Miro, Microsoft Whiteboard","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Workmanagement tools: JIRA, Trello etc.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Polling, voting: ","nodeType":"text"},{"data":{"uri":"https://www.mentimeter.com/"},"content":[{"data":{},"marks":[],"value":"Mentimeter","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", ","nodeType":"text"},{"data":{"uri":"https://kahoot.it/"},"content":[{"data":{},"marks":[],"value":"Kahoot","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", Slack polls","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"During a remote meeting","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Make sure that everyone connects to the online meeting room slightly before the actual meeting starts so that time is not wasted waiting for people to enter. In an online meeting, it is important also to start by presenting the agenda and stick to it. It is also important to inform participants about how to raise questions, show reactions, and so on.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ensure active participation by using online breakout rooms to organize smaller chats and then collect results together. When asking questions, start by saying the name of the person who is expected to answer. This makes it easier for people to respond and stay engaged. Polling is also an excellent way to activate participants. A good practice is to activate the participants every 7-10 minutes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Facilitators","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Have one person who will facilitate the meeting while another person is documenting every action point and decisions agreed upon. 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Within the two past years, Nitor has expanded its services to artificial intelligence and enterprise architecture by acquiring ATK Helsinki and kickstarting a new business unit called Nitor Insight. The demand for service design, user experience, and the development of mobile services has continued to increase.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“We are passionate about our work and expertise, which is why we also want to offer the best possible framework and people to do the job,” Matti Vilmi says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"cuBmsmBPEr5omz6Y9f9PM2","type":"Asset","createdAt":"2020-11-27T16:55:26.441Z","updatedAt":"2020-11-27T16:55:26.441Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW.gif","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/cuBmsmBPEr5omz6Y9f9PM2/bc45a11a669392ecb37d85bd68e684b4/Nitor_GPTW.gif","details":{"size":1979152,"image":{"width":600,"height":600}},"fileName":"Nitor_GPTW.gif","contentType":"image/gif"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"More information about the Great Place to Work 2019 study ","nodeType":"text"},{"data":{"uri":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/"},"content":[{"data":{},"marks":[],"value":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/","nodeType":"text"}],"nodeType":"hyperlink"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"more information","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Matti Vilmi, Nitor","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nTel: +358 45 120 4747","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nE-mail: matti.vilmi@nitor.com","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"abba-sets-mood-while-nitor-gets-selected-one-best-places-work-europe","publishDate":"2019-06-06"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"rs4PR2njxb9LZrCbJ7KmN2","type":"Entry","createdAt":"2020-12-09T06:43:53.620Z","updatedAt":"2020-12-09T06:43:53.620Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en"],"title":"As Nitor goes home – we’ve called in our paw patrol!","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"3wAey7DdfSOZyxO2yzOEJ1","type":"Asset","createdAt":"2020-11-27T17:00:48.187Z","updatedAt":"2020-12-09T06:23:26.364Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"black and white cat lying on a colourful blanket","description":"people, remote work, cat","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/3wAey7DdfSOZyxO2yzOEJ1/487606e43668dcfe2d130ff83a200f86/blog_home_Mikko_Forsstrom_cat.jpg","details":{"size":546069,"image":{"width":1140,"height":641}},"fileName":"blog_home_Mikko_Forsstrom_cat.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Let's admit it: Us Nordic people are quite good at social distancing to begin with. But there is a big difference in choosing to stay away and actually having to keep away from people. So we decided to share some of our home office pictures and best tips of staying sane and productive while confined to our homes. 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I configured my gaming PC for coding and installed a (blue-tacked) development phone on the front panel of the PC. Ready to roll!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"lfPnDmpDolsz1sOQPdNwg7","type":"Asset","createdAt":"2020-11-27T16:55:47.371Z","updatedAt":"2020-12-09T06:25:58.767Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"dog using computer at home","description":"dog, computer, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/lfPnDmpDolsz1sOQPdNwg7/f3c85ce3e05611aa068c667dab8f6d5d/blog_home_annika_madejska.jpg","details":{"size":444615,"image":{"width":1140,"height":855}},"fileName":"blog_home_annika_madejska.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Annika Madejska","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Let your furry helpers help! And remember to keep in touch with your colleagues. Do an online afternoon tea break! And remember that some colleagues might be worried as they belong to a risk group, even if you never noticed that they have health issues.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"tyLTGOmlfzcEKMX7zFZBf7","type":"Asset","createdAt":"2020-11-27T16:56:06.428Z","updatedAt":"2020-12-09T06:28:10.549Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"locale":"en-US"},"fields":{"title":"laptop open on lap at home with a spider footstool","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/tyLTGOmlfzcEKMX7zFZBf7/3b9f216572371bb1ebc94ef8907ad61a/blog_home_Joel_kaasinen.jpg","details":{"size":508507,"image":{"width":1140,"height":641}},"fileName":"blog_home_Joel_kaasinen.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joel Kaasinen","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Keep up your social skills by talking to the giant spider in your living room.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"Usrpr6N3vETjnsNRiVUUe5","type":"Asset","createdAt":"2020-11-27T16:55:27.367Z","updatedAt":"2020-12-09T06:29:03.312Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open in front of a wooden dresser","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/Usrpr6N3vETjnsNRiVUUe5/84acd6467ce1493b51f4cc8dce755bfc/blog_home_Annina_Kivikari._editJPG.JPG","details":{"size":495503,"image":{"width":641,"height":855}},"fileName":"blog_home_Annina_Kivikari._editJPG.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Annina Kivikari","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Plan your day with a task list – by checking off things from it you’ll get that sense of accomplishment.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"A8Y9ebRhdIVA81txQxND21","type":"Asset","createdAt":"2020-11-27T16:57:16.661Z","updatedAt":"2020-12-09T06:29:42.011Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open in front of a big computer screen","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/A8Y9ebRhdIVA81txQxND21/0fb71101d3b8c76161d2b161f424a3eb/blog_home_Ari_Koli_edit.jpg","details":{"size":177638,"image":{"width":641,"height":855}},"fileName":"blog_home_Ari_Koli_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ari Koli","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"My home dual screen setup with a Macbook Pro and an iMac. The red dongle is a Luna Display to have wireless display share. Keeps some cables out of your way.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"RkSgnclhmtztcJHahFqHg5","type":"Asset","createdAt":"2020-11-27T16:56:56.921Z","updatedAt":"2020-12-09T06:30:41.256Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open, a window in the background with a rainy day view of a house","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/RkSgnclhmtztcJHahFqHg5/46a2dbf2339978add672fc9a0ff52c02/blog_home_Joakim_Sandstrom_edit.jpg","details":{"size":519846,"image":{"width":641,"height":855}},"fileName":"blog_home_Joakim_Sandstrom_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joakim Sandström","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Remember to keep a sustainable pace also during remote work. 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And remember to wash those paws even at home!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"3cKnfOJEtJBsH9qU9Hn6S6","type":"Asset","createdAt":"2020-11-27T16:57:02.749Z","updatedAt":"2020-12-09T06:37:11.536Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"two computers on the table, a leather office chaire, window on the background","description":"computer, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/3cKnfOJEtJBsH9qU9Hn6S6/0a278517f1d6b195ca69ebdc74dc7b6e/blog_home_sam_stenvall.jpg","details":{"size":628613,"image":{"width":1140,"height":641}},"fileName":"blog_home_sam_stenvall.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Sam Stenvall","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Do not turn off the coffee maker. 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Give them some extra screen time if you need to focus – and audio books will save your day!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"gjjHz7mf7Wj0u2ywSjDHo5","type":"Asset","createdAt":"2020-11-27T16:57:19.872Z","updatedAt":"2020-12-09T06:40:31.221Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"computer, notebook and plants on a table facing a window","description":"computer, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/gjjHz7mf7Wj0u2ywSjDHo5/42e26f8c56b4c143dff68dc8606fd1ba/blog_home_Alana_Riihela_Remote.jpg","details":{"size":605620,"image":{"width":1140,"height":641}},"fileName":"blog_home_Alana_Riihela_Remote.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Alana Riihelä","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Plan your day well ahead to stay on top of things.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"WqOtGblNwddxDRHvlN7uR","type":"Asset","createdAt":"2020-11-27T17:00:49.534Z","updatedAt":"2020-12-09T06:41:14.696Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"head of a furry dog next to a partly shown laptop","description":"dog, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/WqOtGblNwddxDRHvlN7uR/da2061c21275e84c41ca5115ac3631de/blog_home_Otto_manninen_edit.jpg","details":{"size":135769,"image":{"width":641,"height":855}},"fileName":"blog_home_Otto_manninen_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Otto Manninen","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Break down your day into intervals, separated by short breaks using Pomodoro Technique or similar. 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To All those that are fighting this pandemic in the front lines, who keep us with food and electricity and keep the world as we know it turning – you have our gratitude.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Thank you!","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}}],"slug":"nitor-goes-home-weve-called-our-paw-patrol","publishDate":"2020-03-17","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"qeHfe3f2QV5RbVSdUKRUO","type":"Entry","createdAt":"2020-12-08T08:42:42.512Z","updatedAt":"2020-12-08T08:42:42.512Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en"],"title":"Agility makes organizations happier – Nitor’s new agile coach advocates sustainable code and living","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"Zbx05dE3gjGK69OTiKUvC","type":"Asset","createdAt":"2020-11-27T16:55:27.359Z","updatedAt":"2020-11-27T16:55:27.359Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"blog-andreas2.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/Zbx05dE3gjGK69OTiKUvC/063726c8d048f26c8094684d8308263f/blog-andreas2.jpg","details":{"size":459087,"image":{"width":1140,"height":641}},"fileName":"blog-andreas2.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Andreas Tjernsten has for the last 10 years concentrated on making organizations function better and be happier. 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And if you want to be a believable agile coach today, Nitor is the place to be.”","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Nitor is a forerunner in agile, and the whole company is based on agile principles. That’s what makes it so interesting. There are other companies that are slowly catching up, but it can take them several years to reach the point where Nitor is now.”","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"How did it feel to come to work in a Finnish company?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“I’m myself from Northern Sweden and I think our mentality is very close to that of the Finns. For me, it’s been extremely easy to fit in with the company. I still haven’t learnt to speak Finnish, though”.","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"Based on your first days at Nitor, what have been your first impressions? Has the company lived up to your expectations?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Absolutely! The level on transparency at Nitor is really high, and people are genuinely helpful. It’s a great opportunity to work alongside the best agile coaches to build a better world. I truly appreciate the chance to learn and grow with my peers.”","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“I also loved to be able to come to work for a smaller organization. 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This is something I like doing a lot and believe I’m also quite good at it”.","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"What do you do in your spare time, when you want to take a break from coaching?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Well, I like to run and do mountain biking, but my real leisure time passion is building houses. For example, I’ve constructed my own house with advanced solutions for low energy consumption. It’s important that we strive for low environmental impact. This is especially true in the north where houses need heating. For example, my house uses passive heating and cooling. 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Nitor is one of the companies in the multisourcing environment that consists of several agile teams. The app development team consists of a Product Owner, Scrum Master, iOS and Android Tech Leads, UX Lead, and several developers, designers and testers.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Nitor has previously been deeply involved in developing a similar kind of app for the Helsinki region, so this was a project in which we could offer our expertise and passion.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“","marks":[],"data":{}},{"nodeType":"text","value":"This was a chance to make an impact on society. The app has some 900 000 users and the fact that it helps people to choose public transportation over driving means a lot. I’m proud of the accessible customer experience the renewed app provides","marks":[{"type":"italic"}],"data":{}},{"nodeType":"text","value":"”, says the team’s UX Lead ","marks":[],"data":{}},{"nodeType":"text","value":"Björn Heselius, who also","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" has been part of building Nitor's business in Sweden since we first opened our Stockholm office in 2017.","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-2","content":[{"nodeType":"text","value":"Agile development team gathered continuous feedback from passengers","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"With the renewed SL app, Region Stockholm wanted to work in an agile way to create a product that was inherently user friendly. The SL app has two core functions: find a trip and buy tickets for public transportation. These simplistic functions are enhanced by simple navigation that assists both people living in Stockholm and people visiting who are less familiar with the city.   ","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"The team worked in an agile way and feedback was gathered continuously. The main goal was to simplify the user experience of the app and make the ticket purchase section adjust to the different needs of the customers.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“","marks":[],"data":{}},{"nodeType":"text","value":"In the pre-study phase, the designers actually spent a significant amount of time in the Stockholm metro asking passengers about their experiences. 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He has experience in building and developing IT companies and teams in Finland and Sweden.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2BJvRc43WJn6CSYYojKONk","type":"Asset","createdAt":"2020-12-08T08:02:44.491Z","updatedAt":"2020-12-08T08:02:44.491Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Janne Järvinen, company profile image","description":"Janne Järvinen on blue background, company profile image, 1:1 ratio","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/2BJvRc43WJn6CSYYojKONk/62376634a5b488ebe1e233f0e5b781dd/Janne_Jarvinen_Profile_blue_cropped.jpg","details":{"size":80264,"image":{"width":400,"height":400}},"fileName":"Janne_Jarvinen_Profile_blue_cropped.jpg","contentType":"image/jpeg"}}}}}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"1v51W0BAJj2mmLnCvj2WDG","type":"Entry","createdAt":"2020-12-17T18:12:40.729Z","updatedAt":"2020-12-17T18:12:40.729Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"highlight"}},"locale":"en-US"},"fields":{"name":"Company highlight articles","title":"Read more","articles":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"EqlNCF2mTw1labIDX9BJV","type":"Entry","createdAt":"2020-12-08T08:03:26.336Z","updatedAt":"2021-01-29T15:39:28.106Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en","fi"],"title":"How to bring Finland's best workplace's culture to Sweden?","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5kebhJ2rP8hBhQ5fMUJwtb","type":"Asset","createdAt":"2020-12-08T07:50:32.499Z","updatedAt":"2020-12-08T07:50:32.499Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Two people at the office with laptops","description":"People, office, laptops","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/5kebhJ2rP8hBhQ5fMUJwtb/0d059b878ff68f68c8fb73e197f05975/blogi_how_to_culture.jpg","details":{"size":141785,"image":{"width":1600,"height":902}},"fileName":"blogi_how_to_culture.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For Nitor, company culture is everything. We have even won awards for it. After opening our business in Sweden in 2017, we are in a new situation: how to export our company culture to another country?","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The differences in Swedish and Finnish working cultures have long been a source of humor at least in Finnish organisations. In Finland, we claim that the Swedes spend their days in continuous discussion (“att diskutera”), consensus seeking and avoiding decision making and conflicts. The Swedes, on the other hand, have coined the expression “Management by Perkele” to describe more direct, plain-spoken and sometimes hierarchical Finnish working culture.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"So, how will we tackle the differences so that the Swedish Digital Engineers will find their place at Nitor?","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Reading code is easier than reading culture","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"For Nitor’s Digital Engineers, solving logical and technical challenges is bread and butter. We trust our talent and expertise so that we even promise a lifetime guarantee for our code. Still, we have been able to create a unique and flourishing culture, which is quite an achievement for a digital engineering company.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We build critical and highly complex systems for our clients and yet we have to admit that culture is always way more complex and complicated than any software or service we build. Understanding culture and all of its nuances is one of our passions as a company.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Building internal culture in Sweden began quite organically in 2017. The first team that moved from Finland to Sweden had known each other and worked together at Nitor for years. Now, we are starting to welcome more digital engineers to Nitor in Sweden and this is when our culture will be properly tested.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The first steps towards shared culture","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Homely Office","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In Sweden, we have our office in Slussen above the Fotografiska museum, overlooking the harbor and the old town. We decorated the office in the same style as the Helsinki office, with a replica of artist Erik Karlsson’s Goat painting.\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"DevDays for the win","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Like in Finland, in Sweden we spend 10 % of our work time in developing ourselves and our teams. It’s a great chance to improve our knowhow but also spend time together outside the customer hours. In addition to these DevDays, our Swedish crew spends time together for example arranging bowling and cooking evenings.\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Agile methods are universal","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our answer to the more humorous tension between ","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":"Management by Perkele","nodeType":"text"},{"data":{},"marks":[],"value":" and the Swedish need for “att diskutera” is, agile way of working. It gives maximum flexibility to the team to choose their way to work, make decisions, develop and ultimately succeed in a way that is sustainable for them and our customers.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our journey in Sweden is only beginning. As the Swedish team grows, each new person naturally brings their own unique skill-set and personality into the mix. We don’t think there is any need to force a particular culture, as long as the foundation for the company is solid.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"To conclude, no matter the location, Nitor focuses on creating great employee experience by providing top-class environment, continuous personal and team development, and agile way of working together.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Digital engineering company Nitor is Finland’s best work place 2019 for a second year in a row (","nodeType":"text"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"read more","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":"). This summer, we also reached the podium as one of the best workplaces in Europe (","nodeType":"text"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"wxppuvI1eHtlbDQggPmyc3","type":"Entry","createdAt":"2020-12-08T14:12:54.736Z","updatedAt":"2020-12-08T14:12:54.736Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Abba sets the mood while Nitor gets selected as one of the best places to work in Europe","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"DbeIeIBYgKJ99pR8YHjFz6","type":"Asset","createdAt":"2020-11-27T17:00:55.024Z","updatedAt":"2020-11-27T17:00:55.024Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor-GPTW-2019-5.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/DbeIeIBYgKJ99pR8YHjFz6/5999b06b206d320efdb89a49f9c3636c/Nitor-GPTW-2019-5.jpg","details":{"size":199878,"image":{"width":1152,"height":648}},"fileName":"Nitor-GPTW-2019-5.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Digital engineering company Nitor is one of the best places to work in Europe. The results of European-wide Great Place To Work study were released in an awards gala held in the home of Nobel banquet, Stockholm City Hall. Nitor took the third place in its category being also the most highly ranked Finnish company. This year, a record amount of Finnish companies participated in the study.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor received its award in an extravagant, Eurovision-like gala with an excellent liveband playing Swedish pop classics. The Digital Engineering company took part in the Great Place to Work’s study for the fifth time, and they were chosen as the best workplace in Finland for two years in a row between 2018-2019. The company founded in 2007 is dedicated to driving sustainable development further and has done well in the European level study as well – Nitor has been selected as one of the top workplaces in Europe each year it has participated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\"Taking good care of our employees has been our goal since founding the company. Our success comes from this principle and the circle of good it creates: our employees have the opportunity to evolve constantly, and our clients get the best possible service. It warms my heart to get selected as one of the best places to work in Europe, especially now when we are expanding our global business,\" says the company CEO Matti Vilmi.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6a9L62UehDS93CzbkuBgI7","type":"Asset","createdAt":"2020-11-27T16:57:16.671Z","updatedAt":"2020-11-27T16:57:16.671Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_2.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/6a9L62UehDS93CzbkuBgI7/9ccdaf3417bf444b2ea16e1cd3a1a77d/Nitor_GPTW_2019_2.JPG","details":{"size":306953,"image":{"width":1600,"height":1200}},"fileName":"Nitor_GPTW_2019_2.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor already operates in multiple countries taking their agile development training and culture to large companies across Europe. The company established an additional office in Sweden a year and a half ago and now grows its local footprint along with new customers.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"”There’s a demand for our services on both sides of the bay, but we are only willing to grow in terms of finding the best possible people to support that goal. We believe that the values of Nitor – unity, agility, efficiency, pragmatism, and passion – resonates among those who work in the field of digital services. The company culture or co-workers aren’t irrelevant to modern day digital engineers,” Vilmi says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"xs3gzeXdgyo6Ndcu2Av2z5","type":"Asset","createdAt":"2020-11-27T16:57:13.576Z","updatedAt":"2020-11-27T16:57:13.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_4.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/xs3gzeXdgyo6Ndcu2Av2z5/859814a0b488b61f98c99d26354dc69e/Nitor_GPTW_2019_4.JPG","details":{"size":239797,"image":{"width":1600,"height":1200}},"fileName":"Nitor_GPTW_2019_4.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Instead of hierarchies, Nitor’s company culture aims to support openness and a self-imposed way of working. Agile HR and People Operations is practiced as well as preached to clients through coaching and trainings. Nitor’s consultants help businesses to create and maintain an agile company culture that allows them to operate more efficiently in changing environments.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"There is no middle management at Nitor, but every Nitorian has their equal buddy, or Kamu as they call it in Finnish, a very own coach they can confide to about their personal goals or worries in private.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"th31tW2Zhd6M03wCR1SlE3","type":"Asset","createdAt":"2020-11-27T16:56:56.881Z","updatedAt":"2020-11-27T16:56:56.881Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_3.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/th31tW2Zhd6M03wCR1SlE3/c99dba3df6334af5ae734e35dded3b53/Nitor_GPTW_2019_3.JPG","details":{"size":1480888,"image":{"width":3024,"height":4032}},"fileName":"Nitor_GPTW_2019_3.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"In 2018 Nitor’s revenue grew 18.2% from the previous year reaching 25 million euros. Within the two past years, Nitor has expanded its services to artificial intelligence and enterprise architecture by acquiring ATK Helsinki and kickstarting a new business unit called Nitor Insight. The demand for service design, user experience, and the development of mobile services has continued to increase.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“We are passionate about our work and expertise, which is why we also want to offer the best possible framework and people to do the job,” Matti Vilmi says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"cuBmsmBPEr5omz6Y9f9PM2","type":"Asset","createdAt":"2020-11-27T16:55:26.441Z","updatedAt":"2020-11-27T16:55:26.441Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW.gif","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/cuBmsmBPEr5omz6Y9f9PM2/bc45a11a669392ecb37d85bd68e684b4/Nitor_GPTW.gif","details":{"size":1979152,"image":{"width":600,"height":600}},"fileName":"Nitor_GPTW.gif","contentType":"image/gif"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"More information about the Great Place to Work 2019 study ","nodeType":"text"},{"data":{"uri":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/"},"content":[{"data":{},"marks":[],"value":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/","nodeType":"text"}],"nodeType":"hyperlink"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"more information","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Matti Vilmi, Nitor","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nTel: +358 45 120 4747","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nE-mail: matti.vilmi@nitor.com","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"abba-sets-mood-while-nitor-gets-selected-one-best-places-work-europe","publishDate":"2019-06-06"}}},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"read more","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":").","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"authors":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6Iy0e0dmroDHpHn9AYcFAh","type":"Entry","createdAt":"2020-12-08T08:02:54.731Z","updatedAt":"2021-02-09T08:01:45.111Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"person"}},"locale":"en-US"},"fields":{"name":"Janne Järvinen","jobTitle":"People partner","email":"janne.jarvinen@nitor.com","phoneNumber":"+358 44 3465867","description":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"uri":"https://www.linkedin.com/in/janne-jarvinen/"},"content":[{"data":{},"marks":[],"value":"Janne Järvinen","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" is Nitor’s People operations specialist with a background in social sciences. He has experience in building and developing IT companies and teams in Finland and Sweden.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2BJvRc43WJn6CSYYojKONk","type":"Asset","createdAt":"2020-12-08T08:02:44.491Z","updatedAt":"2020-12-08T08:02:44.491Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Janne Järvinen, company profile image","description":"Janne Järvinen on blue background, company profile image, 1:1 ratio","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/2BJvRc43WJn6CSYYojKONk/62376634a5b488ebe1e233f0e5b781dd/Janne_Jarvinen_Profile_blue_cropped.jpg","details":{"size":80264,"image":{"width":400,"height":400}},"fileName":"Janne_Jarvinen_Profile_blue_cropped.jpg","contentType":"image/jpeg"}}}}}],"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}}],"slug":"how-bring-finlands-best-workplaces-culture-sweden","publishDate":"2019-06-24","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"BDMogFqtD98XYeudYye1b4","type":"Entry","createdAt":"2020-12-08T09:56:45.923Z","updatedAt":"2021-02-09T17:42:10.298Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Olli Auvinen is the new CEO of Nitor","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6RrbveWgf6GyVvEjYB8583","type":"Asset","createdAt":"2020-11-27T17:00:25.634Z","updatedAt":"2020-12-08T09:54:27.780Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"Olli Auvinen sitting","description":"Olli Auvinen, People, News","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/6RrbveWgf6GyVvEjYB8583/60cce6b850660f7f99b3a30e9c813deb/Olli-Auvinen-CEO.jpg","details":{"size":266520,"image":{"width":1920,"height":1080}},"fileName":"Olli-Auvinen-CEO.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The Digital Engineering company Nitor has a new leader as Olli Auvinen, the company's former Chief Operating Officer, and one of its founders started in a new role in March as the Chief Executive Officer. The former CEO Matti Vilmi will continue at Nitor as Senior Advisor concentrating on coaching the next generation of company leaders.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The Digital engineering company management is going through changes as ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Olli Auvinen","nodeType":"text"},{"data":{},"marks":[],"value":", one of the company founders and the Chairman of the Board takes over as the new CEO. Nitor has grown steadily over the past few years, and in 2019 the company's revenue was approximately 29 million euros. Nitor has excelled in surveys measuring both employee and customer satisfaction, and today it employs over 200 digital engineers in Finland and Sweden.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\"We are currently experiencing exceptional times that underline the importance of sustainable digital development. In 2020, Nitor is stronger and more diverse than ever. We are proud to have an important role in ensuring the continuity of digital services in our society,\" says Olli Auvinen.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Olli Auvinen is one of the founders of Nitor and has been part of the company's management since the beginning. Before starting as the CEO, he served as the Chief Operating Officer. Auvinen M.Sc (Computer Science), M.Sc. (Finance) has over 20 years of experience working in the software industry. Before co-founding Nitor, Auvinen was at software company First Hop working with several international telecommunications operators and at Finnair in different specialist positions.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Matti Vilmi","nodeType":"text"},{"data":{},"marks":[],"value":", the CEO of Nitor since its establishment in 2007, will continue in the company as Senior Advisor taking care of coaching the new generation of company leaders. Vilmi will also act as a deputy CEO during the COVID-19 pandemic.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\"I want to thank all our Digital Engineers for making Nitor a success in every aspect, and I wish all the best to Olli in his new endeavor. I am looking forward to developing the management and culture of Nitor in my new position,\" says Matti Vilmi.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Over the past few years, Helsinki and Stockholm based Nitor has broadened its offering. Today, in addition to software development, an increasing number of our customers employ our expertise in digital design and data analytics. In order to serve our customers even better, we have expanded our continuous services by launching a 24/7 DevOps service. There is also demand for online coaching and training services as the resilience of organizations is being tested during these unpredictable times.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“In times of change, leadership, company culture and business development benefit from resilient thinking. It helps us to ensure the best possible support for our customers and employees and to prepare for even the most unexpected changes. We will continue to create digital success stories together and build solutions that adapt to the needs of customers and to the developments in the market,” says Olli Auvinen.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"More information","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Olli Auvinen\nChief Executive Officer\ntel. +358 (0)40 509 6248","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Photo: Kimmo Metsäranta","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}}],"slug":"olli-auvinen-new-ceo-nitor","publishDate":"2020-04-07","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"Xo8Uf8R8O15uYJLax4Pre5","type":"Entry","createdAt":"2020-12-08T07:30:38.715Z","updatedAt":"2020-12-08T07:30:38.715Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Digital Engineering company Nitor is Finland’s Best Workplace","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"SX2ZEHXHKz0m02CebFx1r3","type":"Asset","createdAt":"2020-11-27T16:56:35.621Z","updatedAt":"2020-11-27T16:56:35.621Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"GPtW-Nitor-2018-official.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/SX2ZEHXHKz0m02CebFx1r3/5b8dcda33c052178faab5dc8cab7e667/GPtW-Nitor-2018-official.jpg","details":{"size":1558494,"image":{"width":1851,"height":1041}},"fileName":"GPtW-Nitor-2018-official.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Digital engineering company Nitor has been awarded as the best workplace in Finland in 2018. A total of 156 organizations with some 50,000 employees took part in the Great Place to Work study. Nitor, now participating for the fourth time, improved its ranking after achieving the second place last year. Last year, Nitor was fourth best workplace in Europe.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"It’s official now. Nitor is Finland’s Best Workplace in 2018! The Digital engineering company, founded in 2007, took part in the Great Place to Work organization’s study of Finland’s Best Workplaces for the fourth time. Each time, the software company, striving for sustainable digital development, has been ranked among the best workplaces in Finland and Europe.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“We are very proud of this recognition and our positive journey in the Finland’s Best Workplaces study. We are currently at the most interesting point of our ten-year history: our business has grown significantly, we have reached new markets, and we offer more versatile services than ever before. However, our financial development takes second place when it comes to the satisfaction of our employees. They are after all the ones who enable Nitor’s success”, says CEO Matti Vilmi from Nitor.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"In 2017, Nitor’s turnover grew by 49% year-over-year, reaching EUR 21.1 million. In the autumn of 2017, the company started its internationalization by setting up a country organization in Sweden and opening an office in Stockholm. Over the past year, Nitor has also expanded its services in the fields of data, AI and service design. Even though all the indicators continue to show growth, a culture of experimentation and personnel self-direction will remain at the core of the organization.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Nitor employs nearly 120 Digital Engineers, all finest professionals in their field. The versatile group includes coders, designers, and architects as well as Lean-Agile coaches. Instead of a hierarchy, Nitor aims at openness and equality, and there are no traditional managers in the company. Everyone working at Nitor has a peer or “Kamu” that they can obtain support from or discuss their personal goals or concerns with, always in full confidence. Culture is also being developed together: for example, everyone’s wishes were taken into account when designing Nitor’s new offices.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“We believe in participatory leadership: instead of a hierarchy, Nitor encourages open discussion and decision-making. We believe that the best decisions are made by distributing the decision-making to those who have the best experience and the will to participate”, Vilmi says.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Meaningful work develops competence and makes the company successful. As an example, DevDay, which is arranged bi-weekly, is a space for experimentation and learning new technologies or practices. Everyone at Nitor is also allowed to spend 10% of their working time on “quality time”, such as advancing their personal projects or studying.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Continuous improvement is a part of our culture. This is visible in everything we do. It’s great to see how actively people are involved in improving the things that affect all of us”, says CEO Matti Vilmi from Nitor.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"digital-engineering-company-nitor-finlands-best-workplace","publishDate":"2018-02-16","showRelatedArticles":true}}]}}],"metaDescription":"We work together with our customers to create a better world through digital success stories. 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It's something we like to call sustainable digital development.\n","metaImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"42vSVq7pFLwsvQ8Zlluf56","type":"Asset","createdAt":"2020-12-18T00:04:15.163Z","updatedAt":"2020-12-18T00:04:15.163Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor meta image","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/42vSVq7pFLwsvQ8Zlluf56/69393645a7d8c12a7eac7ad6ed3b3dfb/Nitor-meta-img.jpg","details":{"size":211630,"image":{"width":3200,"height":1600}},"fileName":"Nitor-meta-img.jpg","contentType":"image/jpeg"}}}}}],"metaDescription":"We digital engineers are here to meet your challenges. We build sustainable digital development together with our customers. We like to solve problems of the difficult kind, together, and with our clients. 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